Mohammed Safi Email & Phone Number

Riyadh, Saudi Arabia

Plan, organize, and oversee operations to ensure the stability of IT infrastructure. Maintain, support, and optimize key areas including network & server infrastructure, storage, backup, recovery, and data communications. Test network performance, provide statistics, and develop strategies for maintaining network & server infrastructure. Manage IT assets, and maintain component inventory and related documentation. Establish and maintain communication with executives, decision-makers, stakeholders, and end-users.• Proficient in managing LAN, WAN, WLAN, Internet, Firewall, and Intranet security systems.• Skilled in administration and configuration of on-premise, Azure Cloud infrastructure, Microsoft O365, VM, Azure AD, Intune, Exchange Online, Microsoft Teams, SharePoint, and Dynamics 365.• Proficient in VOIP, SONUS (SIP), and Load Balancer management.

Riyadh, Saudi Arabia

Ensured smooth operations of all IT systems at KBR-SL. Monitored and managed service delivery and infrastructure operations effectively. Analyzed incident ticket trends and identified issues for continual service improvement. Managed IT staff, including performance evaluations, and oversaw outsourced IT contracts. Provided L3 operational support (troubleshooting) and follow-up on action plan progress, including vulnerability scans.• Implemented strategies to enhance service delivery and infrastructure efficiency.• Ensured compliance of IT infrastructure with company policies and security requirements.• Monitored infrastructure LAN/WAN, servers, and virtual infrastructure, utilizing tools like SolarWinds.

Jeddah, Saudi Arabia

Oversaw management of information technology and computer systems, ensuring efficiency and reliability. Led budget planning and control initiatives, focusing on cost savings, cost avoidance, and IT expense planning, controlling, and reporting. Generated IS reports as required by WHQ IT management and maintained the IT Control Audit Questionnaire (ITCQ), coordinating with joint ventures for audits.• Successfully managed 10 sites across the Kingdom of Saudi Arabia, ensuring seamless IT operations and support.• Provided expert support for SAP basis environment, ensuring optimal performance and reliability.• Successfully deployed Manage Engine helpdesk and oversaw the rollout of global projects as required.

Riyadh, Saudi Arabia

Installed and configured Cisco Switches, ensuring optimal performance and reliability. Monitored and administered network infrastructure, including switches, servers, and patch management. Implemented and configured RAID arrays (RAID1, RAID1+0, RAID5) for data storage. Responsible for Active Directory administration and creating distribution lists in Exchange Server 2010 & 2013. Managed physical records maintenance, including backups on cartridges, CDs/DVDs, and maintaining license records.• Procured servers, desktops, laptops, and mobile phones, ensuring optimal hardware resources.• Provided end-user support and troubleshooting for software and hardware issues.

Al Khobar, Eastern, Saudi Arabia

• Installed and configured Cisco Routers and Switches for optimal network performance.• Designed and implemented LAN and WAN Networks meeting organizational needs.• Implemented RAID configurations (RAID1, RAID1+0, RAID5) for data redundancy and performance.• Procured hardware, including servers, desktops, laptops, and peripherals based on organizational needs.• Installed and configured Antivirus Servers, Anti-SPAM Software, and Brightstor Arcserv backup Software.• Applied security updates and patches on servers for enhanced system security.• Created user accounts, groups, and mailboxes, providing end-user support and troubleshooting.• Assembled and configured various IBM PC Compatibles.• Conducted installations, configurations, and troubleshooting for network printers.

Al Khobar, Eastern, Saudi Arabia

• Implemented and configured Cisco Routers (2500 Series) and Cisco Switches (1900 Series).• Installed, maintained, and administered Windows 2003 Server with Active Directory Services.• Managed user accounts, group policies, and security implementations.• Oversaw the installation, administration, and maintenance of Exchange Server 2003.• Managed all hardware and software resources post-implementation of Information Systems.• Conducted daily, weekly, and monthly data backups for data integrity.• Provided user support and training as part of application deployment.• Administered Windows 2003, including File & Print Servers.

Bachelor Of Commerce - Bcom, General

Diploma, Information Technology