Mohammed Sayed Email & Phone Number

6 Zenith Drive Umhlanga Rocks

1. Over seeing of Advertising through media.2. Over seeing and arrangements of all recruitment drives.3. Screening of CVs.4. Interviewing of all candidate.5. Meeting requirements of all client request on various departments.6. Filtering and building of Data Base for the recruitment department.7. Planning accordingly with clients on deadlines for handover.

Mount Edgecombe

AdvertisingScreening Telephonic Interviews1st interviewsFinal InterviewsTyping Assessments

Umhlanga Rocks Drive

Skilled on training for Learnership / Sales/ Upsell/ correspondence and retentions, UK based and AustralianDelivered skilled training to all agentsOperated with all agreed training schedules and met quality standardsLiaisons with clients and have completed train the trainer and teach back sessionsDelivers induction training with all schedule trainingDelivers on the job- trainingDesigned pre and post training assessmentsEnsures all completion of learning assessments are done and provides relevant feedback based on the resultsAccurately records all learning and development interventionsUpdates all training material to ensure currency and accuracy.Ensures all training manuals and aids are prepared for trainingMakes logically arrangements for trainingCompleting all adhoc work Assist with floor support for all new agentsGives feedback to training manager and campaign manager on agents performance

Umhlanga Rocks

I am responsible for the day-to-day management of the team managers and the overall performance and productivity.Ensure TMs meet the targets based on productivity, attrition and qualityTo track and provide detailed reports on, productivity, quality and CSAT daily/weekly and monthly.To ensure all Team Managers are given coaching and development plans when daily/weekly/monthly targets are not metMotivate and drive Team Manager, checkers and agents in achieving targetsComplete random checks on Team Managers and checkers dipchecksPerformed one on one’s with Team Managers and checkers on a monthly basis.Completed monthly appraisals with Team ManagersEnsured all important information is communicated to all staff verbally and in form of memo’sPerform weekly health checks with all Team ManagersReporting directly to the CCM and the Managing DirectorDealing with Budget control-payroll, bonus, recruitment, annual and sick leave, billing hours, disciplinary hearingResponsible for ensuring client reports are delivered and management of client’s expectationsEnsuring client’s request are appropriately delivered via current channels of training, quality and coachingEnsuring all training and coaching material is up to date and relevantDriving performance to desired levels and performance managementTrained coaches to the level required to coach a sales and target driven department

Education record

Activities and Societies: Soccer Long Distance running English Afrikaans Business economics Accounting Economics Mathematics

Education record