Mohammed Abbas Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

• Solved some of the toughest customer issues which has Executive level visibility on both Zscaler and Customer sides.• Providing advanced Technical Support in escalated cases of Premium, Platinum & Top 100 segments customers of Zscaler.• Products supported are ZIA (Zscaler Internet Access), ZCC (Zscaler Client Connector), ZDX (Zscaler Digital Experience), VZEN & PZEN (Virtual & Private Zscaler Enforcement Nodes), NSS (Nanolog Streaming Services), SIPA (Source IP Anchoring) & ZPA… Show more • Solved some of the toughest customer issues which has Executive level visibility on both Zscaler and Customer sides.• Providing advanced Technical Support in escalated cases of Premium, Platinum & Top 100 segments customers of Zscaler.• Products supported are ZIA (Zscaler Internet Access), ZCC (Zscaler Client Connector), ZDX (Zscaler Digital Experience), VZEN & PZEN (Virtual & Private Zscaler Enforcement Nodes), NSS (Nanolog Streaming Services), SIPA (Source IP Anchoring) & ZPA (Zscaler Private Access).• Posses good and deep knowledge of Zscaler's Cloud Architecture.• Interface directly with the Engineering and NOC teams to assist the customers with testing and troubleshooting.• Reproduced customer issues in the local lab to verify problems and provide feedback to Engineering and Operations teams.• Created knowledge base articles as a part of Technical Enablement to help team members.• Contributed towards improving reliability, assurance and serviceability of Zscaler products by providing inputs based on in depth understanding of the product and customer use cases.• Mentoring other engineers on advanced troubleshooting, debugging and case management skills.• Clear documentation of discussions, Troubleshooting performed and Next Plan of Actions in the case notes for tracking the case with clarity and to send technical summary/MoM to the customer.• Hands on experience in network tools that includes but not limited to - Ping, Traceroute, MTR, tcpdump, tshark, Wireshark, Fiddler, built-in header tracers in browsers.• Hands on experience in troubleshooting traffic forwarding methods like PAC, Explicit Proxy, ZCC, GRE & IPSec tunnels.• Hands on experience with widely used protocols like HTTP, HTTPS, DNS, FTP, DHCP, SMTP, SSH, SFTP.• Extensive hands on experience in CLI based operating systems like Linux, Ubuntu, Unix, Free BSD & WSL (for Windows). And GUI based Operating systems like Windows and macOS. Show less

Chennai, Tamil Nadu, India

Chennai Area, India

Chennai, Tamil Nadu, India

Coimbatore, Tamil Nadu, India

Coimbatore Area, India

Coimbatore, Tamil Nadu, India