• Oversee the transition of IT Services from Service Design to Service Operations including oversight of deployment, and maintenance of the IT infrastructure.• Ensure scalability, reliability, and high availability of systems and processes to meet current and future business needs.• Lead, mentor, and motivate a team of IT support professionals, fostering a collaborative and results-driven work environment.• Coordinate and work with cross-functional teams, including development, compliance, and customer support to align IT initiatives with business objectives.• Developing and implement incident response plans to address and resolve IT issues promptly.• Performing root cause analysis for incidents and implement preventive measures.• Evaluate, recommend, and implement new technologies to enhance the efficiency and effectiveness of IT operations.• Implement monitoring tools to track system performance and proactively identify and address potential issues.• Optimize IT systems and processes to ensure optimal performance and resource utilization.

Supports and troubleshoots the network computer and telecommunication systems,related peripheral devices and local area networks.‣ Configures, tests and implements network computer systems and operating systemarchitectures.‣ Analyzes and solves moderately complex problems of network (operating) systemhardware and software components.‣ Creates and maintains detailed documentation and procedures governing the networkcomputer systems and peripherals in all aspects of its utilization; ensure associateswork in compliance with the documented procedures and guidelines.‣ Works closely with Network Administrators to monitor, analyze and troubleshoot localarea networks and components.‣ Implements measures, systems and software to adequately protect the networkcomputer systems, components and data from natural disasters, power failures,intrusions and viruses.‣ Monitors systems and software to protect, backup, restore and store business data.‣ Implements new computer systems, operating systems and applications.‣ Remains up-to-date with the latest network computer systems, operating systems,innovations and industry best practices.

‣ Reviewing technical problems; provides solutions for software, hardware and systems; and troubleshoots operating anomalies using data review methodologies and/or automated evaluation programs.‣ Analyzing data and solves problems; communicates with peers, subordinates and senior management; and identifies objects, actions and events affecting organizational operations.‣ Applying engineering principles to investigate, analyze, plan and design, develop, implement, test or evaluate military weapons systems.‣ Reviewing and prepares engineering and technical analysis, reports, change proposals and other technical documentation.‣ Applying systems engineering experience to perform functions such as system integration, configuration management, quality assurance testing, or acquisition and resource management.‣ Analyze, designs, develops, implements, tests, or evaluates software, components, or systems related to engineering/science or functional requirements of labs systems, associated support systems. OR; Leads the execution of complex tasks.‣ Provide Superb & VIP customer service skills to the highest standards, aligned to NYU values.

‣ Responsible for acting as a technical lead, supervising all NOC personnel (Team of 8 Associates) on assigned shift, and overseeing day-to-day NOC Operations, including providing support services when required.‣ Responsible for acting as a technical lead, supervising all NOC personnel on assigned shift, and overseeing day-to-day NOC Operations, including providing support services when required‣ Create and manage shift team schedule on a weekly basis.‣ Initiate and kick-off strategic programs and projects for DataCenter Commercial scope (Customer related), leading them to closure as per the relevant scope applying the agreed PM methodologies and project lifecycles‣ Align with ICT Project Management team project delivery team to ensure full understanding of the deliverables and milestones with clear responsibilities‣ Response efficiently to customer technical requirement through available tools and take necessary action based on customer request and follow-up the cases till closed.‣ Assist in implementing appropriate working procedures, standards and guidelines for Data Center Operations functions to ensure prompt, efficient and reliable infrastructure and eHosting solutions support to Data Center customers.‣ Demonstrate awareness and concern for quality standards, security guidelines and safety regulations.‣ Provide Basic and Advanced Remote Hand services to customers, partners and Etisalat internal departments.

‣  Establishes networking environment by designing, system configuration; directing system installation; defining, documenting, and enforcing system standards. 
‣  Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization. 
‣  Secures network system by establishing and enforcing policies; defining and monitoring access. 
‣  Implement all policies and procedures on users and ensure users compatibility with the policy, 
‣  Design, installation and configuration of computer network systems. 
‣  Ensuring the most cost-effective and efficient use of servers, 
‣  Suggesting and providing IT solutions to business and management problem.

- Provide onsite and remote support (via VSAT technology) to ASAWER Oil IT system users (more than 300 users) for all PC, Mac OS X, Thuraya devices, iPhone & iPad, peripherals, data, Apps and networking problems at company’s Projects/locations onshore.- In-charge for managing and monitor the performance of all IT infrastructure assets including servers, network devices plus enterprise applications across our 7 and 2 data centers.- Working closely with the Application Development Manager.- Implementation and support of embedded software products with focus on quality, reliability and life cycle testing.- Analyzing Customers/Users requirements.- Preparing Application map and specs.- In-charge of commissioning and PA of Enterprise applications projects.- Experience with installing, maintaining and troubleshooting VSAT C-Band & KU-Band).- Handling first line response for users seeking assistance with IT issues and problems.- Always available to Respond to requests for technical assistance by phone, email and/or using a Trouble ticket-management system.- Monitor and escalate, as required, all service requests according to SLA.- Incident Management.- Call Log Tracking.- Provide High level of IT services/support for organization with more than 300 Employees.- Enhance performance by reducing (resolve/response) time. - Has hands-on experience in operating computerized data management and document control systems, including system maintenance and capability to perform system modifications/maintenance.

- Sound knowledge of HSE concepts, terminology and DATATYPES as occurring in ASAWER Group of Subsidiaries.- Ensure the compliance between HSE and IT policies.

- Provide onsite and remote support (via VSAT technology) to ASAWER Oil IT system users (more than 300 users) for all PC, peripherals, data, Apps and networking problems at company’s Projects/locations onshore.- Experience with installing, maintaining and troubleshooting VSAT.- Handling first line response for users seeking assistance with IT issues and problems.- Always available to Respond to requests for technical assistance by phone, email and/or using a Trouble ticket-management system.- Monitor and escalate, as required, all service requests according to SLA.- Incident Management.- Call Log Tracking.- Provide High level of IT services/support for organization with more than 300 Employees.- Enhance performance by reducing (resolve/response) time. - Has hands-on experience in operating computerized data management and document control systems, including system maintenance and capability to perform system modifications/maintenance.

•Maintain the database and develop forms.•Monitor all IT transactions and queries. •To insure network reliability. •Generate daily/weekly/monthly reports for Project Manager . •Out bounding with subscribers to fix info issues.

Provide SMS Call flow charts that show SMS impact for various network situations that arise.Collecting data, researching SMS documentation, procedure and problem resolutionsEvaluating, Assessing, Preparing Documentation and creating final call flow chart in Visio form with supporting documentation working with both Engineering and Operations teams to provide SMS Call flow documentation.