Customer Support Executive (Supply Chain Solutions)
Dubai World Central Middle East , Jebel Ali - Logistics City
- Prepare quotes and handle enquiries from customers regarding Sales Operations and alsowith other National Air Cargo offices (Americas, Europe and MENA region)- In charge of Priority 1, Priority 2 and 3PL movements- Scheduling and controlling of forecasting, shipping, inventory management with the support of ERP system.- Reports to Project Manager and Customer Service Manager: MIS reports (In-bound, Out-bound and On-hand)- Manage vendors, review MSDS (Material Safety Data Sheet) and POC for DG Materials- Specialist in Oracle based WMS (Warehouse Management System) ,FMS (Freight management software),TIPS Write – RFID burning Software, Track IT – Tracking Software and MATMAN – Client ERP- Customer complaints investigation, scrutinize claims , compilation of reports with regards toservice failure and other periodic reports from base- PO File management (30000+ Files) and Quality Checker for the US government audit- Handle OSD (Overage, shortage and damage) process, initiate report and track- Coordinate and liaise with various internal external departments like Warehousing, LNO,CAPCON, Export/Import, Airlines team and Client- Identify potential suppliers, negotiate price, procure and re-ship in case of Shortage/ Damage of the shipments delivered at the final destination- Conduct Safety briefs and assists QHSE officer in internal and external Audit- Handle Import – Export documentation i.e. execution of HAWB, MAWB, BOE’s, Gate Passes- Well versed in Dubai trade customs portal E- Mirsal 2 and CalogiAccomplishments:- Employee of the month for the project within 6 months of joining.- Nominated as Green WIT (Work Improvement Team) Lead for 3 months. Initiated printercartridge recycling program which is run by Xerox Middle East.- Possess certificate for Fire Extinguisher: Education and Awareness Program and CorrectiveAction / Problem Solving training (CPAR).- Invoicing backlog for the previous years were closed with the help of creating new SOP