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Zainuddin Mohammed Email & Phone Number
Senior Service Desk Support Specialist
at
Cast & Crew
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Senior Service Desk Support Specialist
Location
Hyderabad, Telangana, India
Who is Zainuddin Mohammed? Overview
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Quick answer
Zainuddin Mohammed is listed as Senior Service Desk Support Specialist at Cast & Crew, based in Hyderabad, Telangana, India. AeroLeads shows a matched LinkedIn profile for Zainuddin Mohammed.
Zainuddin Mohammed previously worked as Senior Client Support Analyst at Corrohealth and Systems Engineer SD Track Lead at Innominds. Zainuddin Mohammed holds Master Of Information Systems, Business/Corporate Communications from Federation University Australia.
Company email context
Email format at Cast & Crew
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Cast & Crew
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Profile bio
About Zainuddin Mohammed
6+ years of experience in the IT industry with strong expertise in System administration and IT Support. A passionate individual with a Master of Information Technology seeking an opportunity to utilize my skills and abilities in a professional IT company. I am innovative and flexible, willing to work to achieve the companies’ goals and to continue learning. I am a dependable person with excellent time management skills with the ability to work well under pressure which I have gained from my past jobs.
Listed skills include Management, Microsoft Office, Customer Service, Sales, and 15 others.
Current workplace
Zainuddin Mohammed's current company
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6 roles
Zainuddin Mohammed work experience
A career timeline built from the work history available for this profile.
Senior Service Desk Support Specialist
Current
Sep 2024 - Present
Senior Client Support Analyst
May 2024 - Sep 2024
Systems Engineer Sd Track Lead
- Serve as the primary point of contact for all service desk inquiries, managing a team of customer service representatives.
- Respond to customer inquiries in a timely and professional manner, providing accurate information and solutions.
- Escalate complex customer issues to the appropriate department or manager for resolution.
- Monitor service desk performance metrics, including average handling time, first call resolution rate, and customer satisfaction score.
- Train and coach service desk staff on company policies and procedures, as well as best practices for customer service and develop and implement process improvements to increase efficiency and effectiveness of the.
- Create and maintain documentation for all service desk processes and procedures.
Sep 2022 - Apr 2024
Senior Process Executive
- Working as a Senior Process Executive (GIS) in the Finishing team at Apple Maps, work on over all process of mapping and we work for last stage of the map.
- Monitor and process escalations, checking for quality issues for high priority or sensitive data and managing team.
- Well, known for (WILC)Water Island and Landcover, display class, Master Health, Substrate, Naming, Drive coding, Turn Restriction, SLB &Release Gap Projects.
- Maintaining a good amount of Quality Productivity and Efficiency daily at work.
- Actively participates in Client interaction meets to explain the process.
Jul 2021 - Dec 2021
Desktop Support Engineer
- Excellent verbal and written communication skills.
- Strong troubleshooting, critical thinking and problem-solving skills
- In depth knowledge of Windows 10, Cisco WebEx, Mac OS, Microsoft Office 365
- Basic knowledge in Networking TCP/IP, DNS and exposure on Cloud computing
- Provide technical assistance with computer hardware and software.
- Resolve issues for staff via phone, in person, or electronically.
Mar 2017 - Mar 2021
3 education records
Zainuddin Mohammed education
Master Of Information Systems, Business/Corporate Communications
Professional Year, Legal Professions And Studies
Bachelor'S In Computer Science, Computer And Information Sciences And Support Services
FAQ
Frequently asked questions about Zainuddin Mohammed
Quick answers generated from the profile data available on this page.
What company does Zainuddin Mohammed work for?
Zainuddin Mohammed works for Cast & Crew.
What is Zainuddin Mohammed's role at Cast & Crew?
Zainuddin Mohammed is listed as Senior Service Desk Support Specialist at Cast & Crew.
Where is Zainuddin Mohammed based?
Zainuddin Mohammed is based in Hyderabad, Telangana, India while working with Cast & Crew.
What companies has Zainuddin Mohammed worked for?
Zainuddin Mohammed has worked for Cast & Crew, Corrohealth, Innominds, Infosys Bpm, and Aa Holdings Pty Ltd.
How can I contact Zainuddin Mohammed?
You can use AeroLeads to view verified contact signals for Zainuddin Mohammed at Cast & Crew, including work email, phone, and LinkedIn data when available.
What schools did Zainuddin Mohammed attend?
Zainuddin Mohammed holds Master Of Information Systems, Business/Corporate Communications from Federation University Australia.
What skills is Zainuddin Mohammed known for?
Zainuddin Mohammed is listed with skills including Management, Microsoft Office, Customer Service, Sales, Strategic Planning, Microsoft Word, Microsoft Powerpoint, and Microsoft Excel.
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