Mohan Kumar Email & Phone Number

Chennai, Tamil Nadu, India

Chennai Area, India

Coordinating with Market Managers, CS & Sales team to have a better products in system.

Chennai, Tamil Nadu, India

• Team Leader,Mar 2016 – PresentResponsible for overseeing the day-to-day operations of the team, distributing the workload evenly among staff and making sure motivation and performance levels are maintained.
• Allocating jobs and workloads to individual staff members based on their ability
• Planning adequate resources on each shifts basis on the forecast receive from stakeholders as well as by analysing the inflow of historical data to ensure team updates the requested… Show more Team Leader,Mar 2016 –.
• Planning adequate resources on each shifts basis on the forecast receive from stakeholders as well as by analysing the inflow of historical data to ensure team updates the requested routings in system within capacity.
• Coordinate with business process owner for the process standardization and simplification
• Constantly looking for ways to improve & simplify processes which helps in reducing FTE’s & increasing automation

Chennai, Tamil Nadu, India

• 1. Mepc Error Resolution (Aug 2015 – Mar 2016)Role:Responsible for handling team of 5 members to ensure all the error related to MePC been resolved.Key Responsibilities:
• Responsible for Product availability across board.
• Deal with service delivery and quality measures.
• Manage task allocation to resources ensuring adequate balance of work and spread of knowledge across the team & minimize individual dependency.
• Monitor all process support… Show more 1. Mepc Error Resolution (Aug 2015 – Mar 2016)Role:Responsible for handling team of 5 members to ensure all the error related to MePC been resolved.Key Responsibilities:
• Monitor all process support documents are maintained up to date by involving relevant document owners.

Chennai Area, India

• 3. Maersk Electronic Product Catalogue (MePC) (Aug 2011 – Aug 2014)
• The Global routing platform of Maersk Line, where the responsible lies in creating and modifying the main service.
• Suggesting the routings to the customers based on the least transit time and cheapest one.
• Named Account Products (NAP) that works based on customer code.
• Issue resolution in routings and directing that to the right desk to make things work.
• Dealing with different country Intermodal… Show more 3. Maersk Electronic Product Catalogue (MePC) (Aug 2011 – Aug 2014)

Chennai Area, India

Getting request from CSE or Customer to action Currency transfer, Inter Account Transfer, Account closure, Account opening, Regular Payments, Stop Cheque, Address change and Name change, etc. Maintaining the database of the customer.Maintaining the database of the request received from the onshore.Sending mails to CSE, Once the request has been.

Maintaining Daily expenses record and profit and loss account

Mba, Finance & Marketing

MBA

B.Com, Commerce