Mohan Singh Email & Phone Number

Mumbai, Maharashtra, India

Working as a custodian for Fraud and ID Application Hunter running across India for 120+ clients including all major Banks and Financial institutes in Indian Market and to regional APAC market.o Creating client shared and use cases environment (Sandbox and Prod) for each client using Jenkins CI/CD pipeline.o Implementing the request’s raised in JIRA into.

Mumbai, Maharashtra, India

• Handle critical production P1 and P2 issues and queries related with POS application.
• Managing incident tickets and tracking the incidents with the help of HP service snow.
• Discussing and presenting incidents and its RCA in fortnightly meeting with technology and business

Mumbai, Maharashtra, India

• Handle critical production P1 and P2 issues and queries related with E-report application.
• Managing incident tickets and tracking the incidents.
• Carrying out Database Purging/Archiving activity on the applications to ensure the application
• Analysing and checking logics (Procedure, Packages and functions) for EREPORT.
• Handling application support team for high performance as well as managing all escalations related to application at best way.
• Tracking of all Application related calls/Queries.

Mumbai, Maharashtra, India

• Provide operational and technical support in EOD (End of Day) and BOD (Beginning of Day) procedure to generate the files for the client to proceed with the trading activities.
• Tracked and respond to the issue’s received thought Team Track (ticketing tool) and Email’s.
• Deploying new release and patches for bug fixing in Application and Database server.
• Following change management process for implementing a change into production environment.
• Performed quarterly activities like DC to DR switchover/switchback.
• Co-coordinating with the teams like Database, Wintel and Network Team and other infrastructure related issues.

Navi Mumbai

• Provide technical support and perform troubleshooting for the application.
• Tracked, logged and responded to support tickets.
• Giving Front End and Back End support to functional team.
• Writing JavaScript code and debug the code for finding the solutions.
• Create and run the sql script and shared the required data to the clients from Database.
• Develop SQL scripts, Store Procedures, Functions and complex queries.

Mumbai, Maharashtra, India

• Participate in sales planning and strategy making functions of the organization
• Customer prospect profile maintenance.
• Develop short term goals that will help to achieve the yearly targets in stages.
• Coordinate with Customers and fixed the meeting with them.
• Quote prices and prepare proposals and provide information regarding terms of sales and delivery dates.
• Develop relationships with customers via phone calls, personal activities and events.

Master Of Computer Applications - Mca, Information Technology, A

Gniit, Information Technology, A

Bachelor Of Commerce - Bcom, Computer Software Engineering, A