Mohan Singh Email & Phone Number

Mumbai, Maharashtra, India

Working as a custodian for Fraud and ID Application Hunter running across India for 120+ clients including all major Banks and Financial institutes in Indian Market and to regional APAC market.o Creating client shared and use cases environment (Sandbox and Prod) for each client using Jenkins CI/CD pipeline.o Implementing the request’s raised in JIRA into Prod-test and Prod-Prod environment.o Building Jenkins jobs and analyzing any related issue using splunk and EKS dashboard.o Provide production support and troubleshoot issues. Managing critical incidents, escalation and communications.o Performing new client implementation and customization on existing client configuration.o Worked on major application version upgrade in multiple APAC countries on FastTrack project with tight deadline including its infrastructure design, capacity planning, procurement.o Implementation of software releases, service pack, organized Pen test and fix its vulnerabilities.o Automation of task and frequent reports to reduce man-power and human error.o Leading efficiency in current processes and identifying areas for improvement especially during transition.o Commit to client SLAs and prioritize Strategic Clients and Red Flag Clients.o Work Actively with Delivery team to guide them through pre-sales and UAT phase on Functional and technical aspects to set and meet realistic expectations of client. Solve issues and streamline gaps between business team, customer and IT.o Periodic maintenance activities, DR drill and implement housekeeping on servers and build data archive and purge policy as per business need and systems infrastructure capacity.o Gather requirement with Business team and technology on further application upgrade, bug fixes, potential client and data volume projections, planning.

Mumbai, Maharashtra, India

Handle critical production P1 and P2 issues and queries related with POS application.• Managing incident tickets and tracking the incidents with the help of HP service snow. • Discussing and presenting incidents and its RCA in fortnightly meeting with technology and business

Mumbai, Maharashtra, India

Handle critical production P1 and P2 issues and queries related with E-report application.• Managing incident tickets and tracking the incidents.• Carrying out Database Purging/Archiving activity on the applications to ensure the application• Analysing and checking logics (Procedure, Packages and functions) for EREPORT.• Handling application support team for high performance as well as managing all escalations related to application at best way.• Tracking of all Application related calls/Queries.• Preparing support related documentations.• Conducting DR testing in regular intervals to ensure applications working as usual on DR server & DR invoked within SLA in contingency situation.• Following change management process for implementing a change into production environment.• Raising RFC (Request for Change) for production changes and presenting to CAB with proper impact analysis and approvals.• Database and manual testing on UAT (User Acceptance Test) before implementing any patch or release in production environment.• Responsible for working with teams, vendors and other business partners and make sure that all areas of the release are properly managed.

Mumbai, Maharashtra, India

Provide operational and technical support in EOD (End of Day) and BOD (Beginning of Day) procedure to generate the files for the client to proceed with the trading activities. ▪ Tracked and respond to the issue’s received thought Team Track (ticketing tool) and Email’s.▪ Deploying new release and patches for bug fixing in Application and Database server.▪ Following change management process for implementing a change into production environment.▪ Performed quarterly activities like DC to DR switchover/switchback.▪ Co-coordinating with the teams like Database, Wintel and Network Team and other infrastructure related issues. ▪ Application installation and setup in UAT server, housekeeping.▪ Call logging and preparing weekly and monthly MIS.

Navi Mumbai

Provide technical support and perform troubleshooting for the application.• Tracked, logged and responded to support tickets.• Giving Front End and Back End support to functional team.• Writing JavaScript code and debug the code for finding the solutions.• Create and run the sql script and shared the required data to the clients from Database. • Develop SQL scripts, Store Procedures, Functions and complex queries.• Troubleshoot complex stored procedures, Java script code and VB codes.• Coordinate between functional support team and development teams.• Creating, Designing and resolving Microsoft Crystal report and RDLC report level issue. • Developing new screens or adding new controls and coding on existing screen as per the requirement.• Communicating directly with client for the urgent issues.

Mumbai, Maharashtra, India

Participate in sales planning and strategy making functions of the organization• Customer prospect profile maintenance.• Develop short term goals that will help to achieve the yearly targets in stages.• Coordinate with Customers and fixed the meeting with them. • Quote prices and prepare proposals and provide information regarding terms of sales and delivery dates.• Develop relationships with customers via phone calls, personal activities and events.• Provide continuous assistance to the seniors and managers in completing sales activities.• Prepare generate and submit Daily / Weekly / Monthly reports.

Master Of Computer Applications - Mca, Information Technology, A

Gniit, Information Technology, A

Bachelor Of Commerce - Bcom, Computer Software Engineering, A