Mohan Vemulapalli, Capm, Csm, Psm I Email & Phone Number

California, United States

San Francisco, California, Us

• Performed client support and administration activities for a Managed Service Provider (MSP)• Coordinated patching activities, conducted security testing and monitored backups for clients• Managed internal documentation, client backup issues, and key vendor relationships

San Francisco, California, Us

• Facilitated virtual classroom activities; Delivered technical lectures and led study sessions• Collaborated with the senior instructor to develop lesson plans and evaluate student projects

Berkeley, California, Us

• Worked on a cross functional team to complete internal optimization and data migration projects for Salesforce orgs running the Kimble professional services automation (PSA) product• Completed proprietary implementation training for Kimble PSA and Sage Intacct• Specialized in reporting and security solutions for Kimble

San Francisco, California, Us

Engaged in the daily activities of an Agile operations team that supported a production Lightning environment.• Improved internal automation by creating and testing workflows• Worked on system integrations, with 3rd-party applications including Zuora, Marketo and RingLead• Created and tested new applications and customizations to meet the needs of the business• Built, inspected and uploaded change sets in sandbox environments for production deployments• Worked on setting up a Salesforce Community for resellers• Leveraged knowledge of the Salesforce security model to solve complex user access issues

San Francisco, California, Us

• Completed JVS training program covering Salesforce administration and business analysis• Earned Salesforce Administrator (ADM201) Certification and obtained Trailhead Ranger status• Received and completed fellowship / internship at PagerDuty through a competitive process• After completion of the program delivered technical lectures to current JVS Salesforce Administrator candidates and provided individual tutoring

Austin, Texas, Us

Performed a wide range of operational and support tasks for the internal systems used to run Oracle ERP, CRM, Business Intelligence, eDiscovery (Legal) and Beehive (Mail) Applications. • Conducted routine database and mid-tier maintenance and administration• Monitored and adjusted system performance using Oracle Enterprise Manager (EMCC) and Weblogic• Performed patching operations for Oracle production and test environments using standard tools• Served as the technical lead for Beehive (Email) issues and collaborated on a “noise reduction” effort that resulted in a 60% reduction in Beehive related EMCC alerts• Processed sensitive eDiscovery materials using proprietary scripts and created supplemental scripts to reduce gaps in existing automation resulting in a 50% reduction in run times

Austin, Texas, Us

• Served as team technical lead for all application and database security issues • Supervised and performed account maintenance, troubleshooting and provisioning activities at the database and application level for eBusiness and single sign on (SSO) accounts • Created PL/SQL and SQL*PLUS scripts to identify and remediate large-scale systemic issues that compromised individual account usability for more than 6000 users• Reduced average queue time to under 24 hours and created reports to facilitate ticket routing• Provided direct support to global service desk and business support teams for security issues

Austin, Texas, Us

• Planned and scheduled Enterprise level maintenance for multiple production and test environments• Coordinated maintenance activities of database, mid-tier, server and functional teams. • Worked in a cross functional environment on Multiple system upgrades and releases• Served as POC for escalations concerning system maintenance• Evaluated and approved access requests for Database and Mid-Tier servers• Wrote comprehensive system freeze policy covering 50+ production environments• Wrote and maintained environment documentation• Promoted to Senior Consultant

Austin, Texas, Us

• Provided third tier support for ERP related user account issues• Evaluated and granted access requests at the application and database level• Wrote and maintained a PL/SQL package which served as the primary API for automated account creation and provisioning for ERP (eBusiness Suite) production accounts• Trained a 15 person offshore team to support Security and Access Management issues

Austin, Texas, Us

• As a member of a cross functional technical team participated in integration activities that consolidated five separate ERP environments into one Global Single Instance• Developed custom reporting solutions using Oracle Reports, SQL*PLUS, TOAD, Oracle Discoverer and AWK• Made custom modifications to Oracle Modules using Oracle Forms• Provided third level support on the Order Management module and other related modules• Worked in a Cross functional team environment to implement Custom Oracle ERP modules for the 10.7 NCA, r11 and r11.i releases• Trained 100+ non-Technical users to use a newly implemented sales tracking module

Bachelor Of Arts - Ba, Russian - With Additional Coursework In Management Information Systems, Linguistics And History

Coursework In Computer Information Systems And Networking