Mohan Vemulapalli, Capm, Csm, Psm I Email & Phone Number

California, United States

San Francisco, California, US

• Performed client support and administration activities for a Managed Service Provider (MSP)
• Coordinated patching activities, conducted security testing and monitored backups for clients
• Managed internal documentation, client backup issues, and key vendor relationships

San Francisco, California, US

• Facilitated virtual classroom activities; Delivered technical lectures and led study sessions
• Collaborated with the senior instructor to develop lesson plans and evaluate student projects

Berkeley, California, US

• Worked on a cross functional team to complete internal optimization and data migration projects for Salesforce orgs running the Kimble professional services automation (PSA) product
• Completed proprietary implementation training for Kimble PSA and Sage Intacct
• Specialized in reporting and security solutions for Kimble

San Francisco, California, US

• Engaged in the daily activities of an Agile operations team that supported a production Lightning environment.
• Improved internal automation by creating and testing workflows
• Worked on system integrations, with 3rd-party applications including Zuora, Marketo and RingLead
• Created and tested new applications and customizations to meet the needs of the business
• Built, inspected and uploaded change sets in sandbox environments for production deployments
• Worked on setting up a Salesforce Community for resellers

San Francisco, California, US

• Completed JVS training program covering Salesforce administration and business analysis
• Earned Salesforce Administrator (ADM201) Certification and obtained Trailhead Ranger status
• Received and completed fellowship / internship at PagerDuty through a competitive process
• After completion of the program delivered technical lectures to current JVS Salesforce Administrator candidates and provided individual tutoring

Austin, Texas, US

• Performed a wide range of operational and support tasks for the internal systems used to run Oracle ERP, CRM, Business Intelligence, eDiscovery (Legal) and Beehive (Mail) Applications.
• Conducted routine database and mid-tier maintenance and administration
• Monitored and adjusted system performance using Oracle Enterprise Manager (EMCC) and Weblogic
• Performed patching operations for Oracle production and test environments using standard tools
• Served as the technical lead for Beehive (Email) issues and collaborated on a “noise reduction” effort that resulted in a 60% reduction in Beehive related EMCC alerts
• Processed sensitive eDiscovery materials using proprietary scripts and created supplemental scripts to reduce gaps in existing automation resulting in a 50% reduction in run times

Austin, Texas, US

• Served as team technical lead for all application and database security issues
• Supervised and performed account maintenance, troubleshooting and provisioning activities at the database and application level for eBusiness and single sign on (SSO) accounts
• Created PL/SQL and SQL*PLUS scripts to identify and remediate large-scale systemic issues that compromised individual account usability for more than 6000 users
• Reduced average queue time to under 24 hours and created reports to facilitate ticket routing
• Provided direct support to global service desk and business support teams for security issues

Austin, Texas, US

• Planned and scheduled Enterprise level maintenance for multiple production and test environments
• Coordinated maintenance activities of database, mid-tier, server and functional teams.
• Worked in a cross functional environment on Multiple system upgrades and releases
• Served as POC for escalations concerning system maintenance
• Evaluated and approved access requests for Database and Mid-Tier servers
• Wrote comprehensive system freeze policy covering 50+ production environments

Austin, Texas, US

• Provided third tier support for ERP related user account issues
• Evaluated and granted access requests at the application and database level
• Wrote and maintained a PL/SQL package which served as the primary API for automated account creation and provisioning for ERP (eBusiness Suite) production accounts
• Trained a 15 person offshore team to support Security and Access Management issues

Austin, Texas, US

• As a member of a cross functional technical team participated in integration activities that consolidated five separate ERP environments into one Global Single Instance
• Developed custom reporting solutions using Oracle Reports, SQL*PLUS, TOAD, Oracle Discoverer and AWK
• Made custom modifications to Oracle Modules using Oracle Forms
• Provided third level support on the Order Management module and other related modules
• Worked in a Cross functional team environment to implement Custom Oracle ERP modules for the 10.7 NCA, r11 and r11.i releases
• Trained 100+ non-Technical users to use a newly implemented sales tracking module

Bachelor Of Arts - Ba, Russian - With Additional Coursework In Management Information Systems, Linguistics And History

Coursework In Computer Information Systems And Networking