Mohar Moghe Email & Phone Number

Toronto, On, Ca

Vancouver, Bc, Ca

Vancouver, Bc, Ca

• Managing a Book of Business of Sr. CAM of over 2 million and acting as the primary point of contact for all things Hootsuite – Contract, Product and Strategy sessions • Responsible for conducting monthly cadences, social maturity assessments, product training sessions, QBRs/SBRs to ensure executive alignment, product adoption and establish ROI • Responsible for managing renewals and upsells to meet NRR and expansion targets. Closed the month of May at 109% NRR exceeding the set target of 98% • As a CAM, managing a Sr. CAM book of business as well as providing temp coverage in the absence of a fellow CAM and making sure all the customers are provided with equal and value based cadences leading to identification of new opportunities for creating pipeline • Collaborating with Contract Ops, Customer Support., Product team specialists and Execs to reduce friction with customer requests and ensure seamless renewal and expansion

• Owned a book of business of key accounts of USD 2.5 million and responsible for maintaining relationships with account champions and ensuring minimum adoption of 85% • Responsible for conducting key activities such as business reviews, strategy sessions, budget rollover implementations and ROI workshops • Teamed up with professional services and account managers to ensure resolution of pending implementation projects and identify key stakeholders and upsell opportunities respectively to ensure smooth renewal process; renewal rate of 88% for the 6 month quota • Created time-sensitive success plans on Gainsight and collaborated with the product team on monthly basis to stay on top of upcoming feature rollouts and log in product ideas suggested by customers to promote advocacy and loyalty

Vancouver, Bc, Ca

• Managed an enterprise book of business of USD 1.5 million and owned end-to-end relationships with accounts, from onboarding to adoption and retention • Served as day-to-day contact and strategic advisor for account champions, updating customer success plans and timeline entries on Gainsight, achieving a 97% renewal rate • Responsible for conducting focus activities such as status calls, monthly cadences, social maturity assessments, product training sessions, QBRs/SBRs to ensure executive alignment, product adoption and establish ROI and customer value• Collaborated with account managers, marketing and product teams to develop customer case studies and identify opportunities to upsell and cross-sell and lock in multi-year renewals – 85% of the customers were 2-year and 3-year anniversary renewals• Delivered 1:1 coaching sessions, conducted KPI workshops and created thought leadership content for Premier customers and Executive Sponsors • Dedicated 10% of the weekly time monitoring tickets submitted by customers and escalating tickets to Tier 2 support team for timely resolution

Ottawa, On, Ca

• Owned overall relationship with the assigned clients, which includes facilitating onboarding, increasing adoption, ensuring retention and high level of customer satisfaction• Served as day-to-day contact for assigned accounts, building trust and rapport while identifying opportunities for upsell and cross-sell, highlighting best practices, and documenting them for review meetings • Collaborating with customer support, marketing and sales teams to compile data around customer pain points; tweaking the customer marketing plan and developing case studies• Responsible for escalating customer complaints to the right team and making sure the feedback is documented in Zendesk and the complaints are resolved• Supporting customers with Shopify’s inbound marketing tools in order to assist them in executing effective marketing campaigns and achieving business growth • Acted as a liaison with the customers regarding new product launches, platform tweaks and all things Shopify

• Building and executing digital content strategy across the website, social media channels, email, and text messaging to advance leads through the marketing funnel and lower customer acquisition costs• Developing and maintaining relationships with external stakeholders like influencers and media organizations to acquire new customers via affiliate marketing and third-party advertising• Planning and executing omni-channel campaigns to upsell and cross-sell products to existing customers• Collaborating with customer support and sales teams as well as regularly surveying customers to compile data around customer pain points; tweaking the marketing plan based on this feedback• Planning and running omnichannel marketing campaigns for the existing customer base to upsell and cross-sell products • Monitoring and analyzing the performance of paid marketing campaigns, identifying internal and external roadblocks and providing recommendations to further improve results• Clearly articulating the value prop of the organization through organic social media efforts resulting in a 240% increase in social media impressions and a 4x increase in the Instagram followers• Balancing and prioritizing multiple tasks in a rapidly changing e-commerce environment to deliver optimal results in a timely manner

• Supervised and edited press releases, blogs and editorials for grammatical errors and factual correctness • Worked closely with the management team to identify opportunities to educate magazine readers about the soccer scene at grassroot level • Demonstrated excellent public speaking & presentation skills by addressing large audiences in person as well as virtually• Nurtured relationships with customers and other stakeholders at scale to increase the effectiveness of marketing efforts through channels like email, print, events and social media• Developed marketing strategy, content for the sales pitch and press releases for the national launch of the football magazine and the website portal• Curated content for brochures, blogs, website banner posts, other marketing materials and the magazine itself for increasing the scope of the brand nationwide• Curated a media kit that demonstrated key marketing statistics showing trends and patterns of product consumption and sales. The media kit was acknowledged to be important in closing advertising deals and increasing revenue generation• Conducted surveys and market research to carry out the demographic profiling of the customers and subscribers to identify early market and consumption trends• Negotiated with multiple logistic vendors to end each year positively on an average of 7.5% under the allocated budget

Pune, Maharashtra , In

Taught subjects like Principles of Marketing, Sports Events Management, Fan Engagement to the students of MBA Sports Management and MBA (Marketing)

Mumbai, Maharashtra, In

• Worked on creating marketing communication strategies for multiple client accounts that focussed on getting the message across to the right person at the right time on the right channel through verbal and written modes of communication• Strategized and coordinated with a team of digital marketing experts to create and deliver social media marketing assets to clients that helped in increasing social media engagement by 250% within a span of 6 months• Developed content for marketing materials like magazines, brochures, presentations and style books thereby resulting in increasing the customer acquisition for the clients as well as reducing the project outsourcing costs incurred by the company by 20%• Facilitated live sessions and webinars through Facebook Live, Zoom, Livestorm for clients• Executed customer feedback and reputation management campaigns on social media that led to a significant increase of 85% in customer/audience satisfaction• Conducted stakeholder interviews and led the recruitment process for hiring marketing interns, content writers as well as digital media and communication specialists• Efficiently navigated multiple projects and handled budgeting, resource allocation, pre and post-project presentations and worked with cross-functional teams• Supervised and monitored the media coverage in print and digital media and designed PR strategies for image positioning as well as reputation management

London, Gb

• Designed and implemented marketing strategies for Chelsea’s expansion into Asian market• Worked with brand managers and marketing team to run contests, promo codes, and promote merchandise as well as assisted the CSR activities focused on fostering mental health and community engagement • Was responsible for designing strategy documents to help the brand penetrate into Asian market as well allocate resources within the set budget • Working with internal partners and agencies to ensure that the brand guidelines are followed while designing advertisements and social media assets

Master Of Science (Msc), Sport Business Management

Master Of Journalism And Mass Communication (Mjmc), Communication, Journalism, And Related Programs

B.Sc. Physics With Vocational Photography & A/V Production, Photographic And Film/Video Technology/Technician And Assistant