Hotel Reservation Business Class Support. Maintain customers records by updating account information.Responsible for maintaining a high level of profesionalism with clients and working to establish a positive rapport with every call.Upsell & cross selling skills in the hospitality business.Examplery sales skills and customer-oriented support.Ability to present, persuade and communicate effectively. Ability in using English & Japanese based on… Show more Hotel Reservation Business Class Support. Maintain customers records by updating account information.Responsible for maintaining a high level of profesionalism with clients and working to establish a positive rapport with every call.Upsell & cross selling skills in the hospitality business.Examplery sales skills and customer-oriented support.Ability to present, persuade and communicate effectively. Ability in using English & Japanese based on customers preferances Show less

Take and receive all customer calls in a professional and courteous manner as well as providing advice and support.To handle & reply incoming emails within timely manner each depending on accounts contractual SLA’s. Respond to customers’ voice mail & Email messages.

Handling customers inquiries by phone calls and chat. Provide first contact resolutions whereever possible. Update Customers on their inquiry progress

Take and receive all customer calls in a professional and courteous manner as well as providing advice and support. To handle & reply incoming emails within timely manner each depending on accounts contractual SLA’s. Respond to customers’ voice mail & Email messages.

I was responsible to develop and set up department of R&D.Liaising with the local University and International University to exchange knowledge and technology to enhance the quality of the product.Liaising with vendor and customer to develop new material for the product.Coaching Engineer team and reporting to Japanese Manager using Japanese language.

I was responsible to develop new machine for our manufacturing department to enhance the productivity and yield through research and development activities.