Mohd Azlan Email and Phone Number
I am a Financial Crime Specialist with a combined 3 years of experience in compliance devision. I have managed to get KYC approval up to speed with increased accuracy. I have also helped companies determine suspicious activities on client accounts by completing comprehensive reviews for onboarding cases and ensuring the applications are in line with the company's KYC policies and the client's risk assessment. Some example includes:1. As a KYC Onboarding Specialist at RADEX MARKETS, I reduced KYC approval time from 48 hours to 24 hours by implementing automation sheets for quicker filing management.2. As a senior investigator at Binance, I managed to achieve a fraud detection rate of 95% by implementing stringent investigation protocols with the security and risk teams.I get excited about opportunities when it comes to detailed investigations such as transaction monitoring, deposit whitelisting, purchased KYC, fake bank statements, fake ID & POA, that can be measured for my key performance indicator (KPI).I love connecting with new people. You can reach me at azlanaziz1803@gmail.com.
Radex Markets
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Kyc OnboardingRadex Markets Dec 2023 - PresentFederal Territory Of Kuala Lumpur, MalaysiaSummary:Performed client screening and account onboarding, responded to customer issues via multiple channels, provided live support, stayed updated on company procedures, and conducted effective daily handovers.Impact1. Quick Onboarding - Enhanced customer onboarding experience by reducing approval times.2. Trust and Security - Strengthened customer trust and security through precise KYC compliance.3. Client Retention - Improved satisfaction and retention rates, positively impacting client loyalty and company reputation.
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Senior Customer ServiceKucoin Exchange Apr 2023 - Aug 2023Federal Territory Of Kuala Lumpur, MalaysiaSummaryAssisted with live chats for account creation and recovery, crypto deposits and withdrawals, approved P2P transactions, card disputes, and chargebacks.Impact1. Efficient Case Handling - Improved overall operational efficiency and customer satisfaction.2. Compliance Adherence - Ensured timely resolutions, maintaining high service levels and trust. -
Senior Investigator | Compliance - Financial CrimeBinance Sep 2022 - Aug 2023SummaryReviewed and managed cases related to financial crimes, coordinated with security and risk teams, and ensured compliance with audit and SAR protocols.Impact1. Risk Mitigation - Enhanced the company's ability to detect and prevent fraud, thereby protecting assets and maintaining trust.2. Compliance Excellence - Ensured high compliance standards, reducing potential regulatory risks. -
Global Delivery TeamBinance Jun 2021 - Sep 2022SummaryHandled back-office tickets, provided 24/7 online support, specialized in spot trading, account issues, and crypto withdrawals, and collaborated with other departments.Impact 1. Enhanced Support Efficiency - Improved overall support efficiency and customer satisfaction.2. Operational Collaboration - Fostered better inter-departmental collaboration, leading to streamlined processes and faster issue resolution.
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Customer Care Specialist - ShopeeWebhelp Sep 2020 - Jun 2021Federal Territory Of Kuala Lumpur, MalaysiaSummaryProvided customer service via voice channels, prioritized backlog cases, and managed first contact resolution (FCR) effectively.Impact1. Customer Satisfaction - Enhanced customer experience and satisfaction, leading to improved brand loyalty.2. Operational Efficiency - Contributed to overall service efficiency and reduced backlog, positively impacting SLA metrics. -
Payment Ops- Senior ExecutiveGrab Apr 2017 - Mar 2020Selangor, MalaysiaSummarySupported Grab's e-wallet, fraud investigations, wallet payments, driver payments, e-wallet top-ups, and transactions. Assisted customers with inquiries related to Grab cashless payment features and supported the Team Manager in identifying possible fraud attempts.Impact1. Fraud Prevention - Enhanced the company's fraud prevention capabilities, protecting financial assets and reducing fraudulent activities.2. Improved Service Delivery - Increased customer trust and satisfaction through effective issue resolution and support.3. Operational Efficiency - Enhanced payment processing efficiency, leading to improved user satisfaction.
Mohd Azlan Education Details
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High School Kluang
Frequently Asked Questions about Mohd Azlan
What company does Mohd Azlan work for?
Mohd Azlan works for Radex Markets
What is Mohd Azlan's role at the current company?
Mohd Azlan's current role is KYC Onboarding | Due Diligence | Reducing approval time, Increased accuracy from 95%-99% in line with compliance policies and procedures..
What schools did Mohd Azlan attend?
Mohd Azlan attended High School Kluang.
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Mohd Azlan
Excellent Reporting, Record Keeping And Relationship-Building Abilities In Organization.Financial Analysis, Budgeting, Accounting And Forecasting In Leveraging Strong Analytical Skills To Support OperationsWp. Kuala Lumpur -
Mohd Azlan
Certified Google Cybersecurity Professional: Ready To Secure Your Digital WorldKuala Lumpur -
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