Lenovo Certified Engineer- Delivered expert first-level onsite support for Lenovo devices, overseeing smooth installations and efficient break-fix services. Proficiently handled repairs and replacements of critical components including system boards, cameras, display assemblies, fans, bezels, heatsinks, touchpads, and keyboards.• Delivered authoritative guidance to customers, swiftly resolving troubleshooting and technical challenges.• Collaborated closely with clients to address and overcome Lenovo device issues.• Distinguished as a Certified Engineer specializing in Lenovo Premier Warranty Support, ensuring superior assistance in resolving technical issues and optimizing device performance.Dr. Reddys Laboratories Ltd(IT Support Specialist)- Provide comprehensive assistance to Dr. Reddy's Laboratories Ltd employees, resolving IT issues both in person and virtually.- Offer guidance on software utilization and address all IT-related concerns for employees.- Play a crucial role in supporting IT operations by managing backend tasks.- Responsibilities include re-imaging both old and new laptops, and installing software and hardware components.- Ensure seamless operation and maintenance of IT infrastructure to support Dr. Reddy's business operations effectively.Networking Smart-Hand Support- Deliver basic network smart hands support by troubleshooting issues, providing hardware and software assistance, and performing upgrades, installations, and repairs- Significantly enhanced network performance and reliability through efficient management and improvements- Support or standby 24/7

MYTV• Reviewed and responded to correspondence promptly.• Followed up on resolved customer complaints to ensure satisfaction.• Demonstrated excellent customer service skills by greeting clients/customers warmly.• Assisted customers with technical issues, escalating complex problems to management as needed.• Handled email inquiries and made outbound calls effectively.• Provided detailed information about products, addressed company-related queries, and resolved account issues for customers.• Met Quality Assurance Requirements and achieved key performance metrics consistently.• Delivered technical support by diagnosing and troubleshooting issues to ensure customer satisfaction.CELCOM• Reviewed and responded to correspondence promptly.• Followed up on resolved customer complaints to ensure satisfaction.• Demonstrated excellent customer service skills by warmly greeting clients/customers.• Provided detailed information about product features, company policies, and resolved account issues for customers.• Met Quality Assurance Requirements and consistently achieved key performance metrics.

IT SupportInstallation and Configuration: Set up and configured computer hardware, software, systems, networks, printers, and scanners.Troubleshooting and Resolution: Investigated, diagnosed, and resolved faults in computer software and hardware.Repair and Maintenance: Conducted equipment repairs and managed part replacements to ensure optimal performance.Inventory Management: Maintained records of software licenses and managed stocks of equipment and consumables.Graphic DesignDesign Strategy: Determined the intended message and visual impact for various projects.Image Creation: Developed images to effectively represent products and convey specific messages.Graphic Development: Created graphics and visual or audio images for product illustrations, logos, and websites.Design Techniques: Utilized both manual techniques and computer software packages for design creation.Concept Enhancement: Selected colors, images, text styles, and layouts to enhance overall design concepts.Presentation and Feedback: Presented design concepts and ideas to the art director for review and feedback.