Mohd Arif Email & Phone Number

Mumbai, Mh, In

Lower Parel Mumbai

Lower Parel Mumbai

Hardware InstallationSoftware InstallationmacOSDesktop TroubleshootingResponsible for administration, maintenance & troubleshooting of apple products.Diagnosing Installing/Uninstalling Hardware, OS & Apps in Apple Products Providing OrderingPart, Keeping customers well informed on daily basis about the status of their product for highest customer satisfaction feedback.User & Providing Solution, also take care of all corporate AMC.Installing/Uninstalling FCP, Adobe CS6 other applications such as life, work, Microsoft Office 2011/2019/ Office 365 bootcamp, etc.Troubleshooting & Diagnosing Mac Pro, on HDD.Attending and Handling Walk-in customers on daily basis and solving their issues as soon as possible.Data backup and Mail backup from Windows to Mac or Mac-to-Mac as per customer's demand.Basic Troubleshooting & maintenance of Apple ios devices like-configuration, restoration, updating & data backup

Lower Parel Mumbai

Provide training or assistance to junior staff.Providing support to VIP Users Including CEO CIO CTO & Fund managers.Understand and set issue priority based upon urgency and business impact.Maintain ownership of customer reported issues until resolved.Perform other related duties as and when assigned.Working with Summit tool for Call logging system.Actively manage customer expectations in relation to support work taking place and planned work, under the guidance of the Technical Support Account ManagerInstallation and troubleshooting of Symantec antivirus.Installation and troubleshooting McAfee Safe boot Agent. Installation of MS Office 2007, 2010, 2013,2016 and O365Installation and configuration Lotus Note.Installation and Configuration of SAP.Basic Configuration Arco’sBloomberg Installation

Maharashtra, India

Installation and troubleshooting of Windows XP, Windows 7, windows 8, windows 10.Adding system to domain and configuring users profile.Installing and troubleshooting network Printer, Scanner, plotter.Handling Laptop and Desktop level troubleshooting.Troubleshooting computer hardware & Software related problem.Responsible for configuration of Mail Client, outlook, ( IBM notes, Mozilla Thunderbird, IBM Notes Traveler )Connecting Video Conference, wireless presentation and projector. Installation and troubleshooting of Symantec antivirus. Installation of MS Office 2007, 2010, 2013,2016 and O365. Installation and Configuration of SAP.Handling escalation calls of users and providing resolution within the SLA.Installing Autodesk AutoCAD.Configuring Wi-Fi on laptop and mobile (android, I phone, I pad)Coordinating with vendor about equipment purchased refilling of toner & cartridge.Support to IPT for install, troubleshooting of CISCO IP Phones. Providing support to VIP user.

Santacruz

Installing and troubleshooting network Printer, Scanner, plotter.Handling Laptop and Desktop level troubleshooting.Troubleshooting computer hardware & Software related problem.Responsible for configuration of Mail Client ( IBM notes, Mozilla Thunderbird, IBM Notes Traveler )Connecting Video Conference, wireless presentation and projector. Installation and troubleshooting of Symantec antivirus. Installation of MS Office 2007, 2010, 2013.Installation and Configuration of SAP.Handling escalation calls of users and providing resolution within the SLA.Installing Autodesk AutoCAD.Configuring Wi-Fi on laptop and mobile (android, I phone, I pad)Coordinating with vendor about equipment purchased refilling of toner & cartridge.Support to IPT for install, troubleshooting of CISCO IP Phones. Providing support to VIP user.

Reliance Infra

 Adding system to domain and configuring users profile. Installing and troubleshooting network Printer, Scanner, plotter. Handling Laptop and Desktop level troubleshooting. Troubleshooting computer hardware & Software related problem. Responsible for configuration of Mail Client ( IBM notes, Mozilla ThunderBird, IBM Notes Traveler ) Connecting Video Conference, wireless presentation and projector.  Installation and troubleshooting of Symantec antivirus.  Installation of MS Office 2007, 2010, 2013. Installation and Configuration of SAP. Handling escalation calls of users and providing resolution within the SLA. Installing autodesk autocad. Configuring wifi on laptop and mobile (android, iphone, ipad)

Bachelor Of Arts - Ba, 52%

12Th, Physics, Chemistry, Math, 66.4%

10Th, Science, 67%