Mohsin Ali Email & Phone Number

Luton, GB

• Serving as the central point for all Salesforce integrations and the daily operations of Salesforce. Which includes the management of users, creation and updating of Forecasts, and the oversight of reports and.
• Manage Salesforce integrations with various applications (Marketo, AWS, Gainsight, LeanData). Including field mappings, field validations, flows and documentation.
• Supporting over 700 users globally working with teams around the world. This includes from creating reports to modifying data in Salesforce via Dataloader. Managing Salesforce Integrations which includes error finding.
• Managing the Salesforce queue in Freshdesk and Sharepoint, handling on average 15-20 queries a day. Filtering these to either be resolved or adding them to the backlog, to be worked via our release process.
• Created Salesforce Dashboards, Reports, and Approval Processes in Lightning.
• Handled daily Salesforce operations queries, including user management, forecasts, reports queries, validation rules, flow issues, page layouts amongst others.

London, United Kingdom

• Sales Force Consultant For InchCape, working with other applications including, SalesForce Marketing Cloud, Jira Suite, Mulesoft, Azure, AWS, Kibana, New Relic and Gearset.
• Carried out SalesForce integrations with SalesForce Marketing Cloud, Jira Suite, Mulesoft, Azure, AWS, Kibana, New Relic, and Gearset.
• Supported product/release transitions for Salesforce CRM and collaborated with Engineering and platform teams. Working with a team of 2 testers, 1 Marketing Cloud dev and 2 Mulesoft Engineers. In addition to our.
• Established relationships with stakeholders, communicated releases, incidents, and changes.
• Maintained SOPs and product documentation, implementing monitoring for Azure, AWS, and Mulesoft.
• Supported incidents, system administration, and DevOps practices.

London, England, United Kingdom

• Carried out project refinements, coordinating tasks for Administrators and Developers.
• Collaborated effectively with 3rd parties and Salesforce Architects.
• Co-led telephony VoIP Project worth £750000- Migrated CECs to new call logging, integrated with Salesforce.
• Omni Channel Migration/Integration - Created/Migrated SLAs, Omni, Channel Statuses, Agent Call Statuses, and Knowledge database. Conducted key user testing.
• Worked closely with a team who developed a Rewards Programme, microsite for Telegraph subscribers, enabling live event bookings, competitions, and rewards. Integrated with Salesforce via third-party host.
• Gathered project requirements, assisted in estimating timescales and quotes.

London, United Kingdom

• Product Owner for Access Control Systems (ACS) and Customer Manager Platform (CMP) Sales Force working at News UK within the technology team based in London, managing live products.
• Promoted to Digital Operations Product Owner
• Took 3 of the leading UK’s national newspapers behind a paywall, with over 1 million paid subscribers.
• Worked in a team of 4, who were trained by myself. Worked alongside 4 Salesforce teams, with over 8 Salesforce developers.
• Specialised in ACS and CMP Salesforce within the technology team.
• Managed relationships with stakeholders from Commercial, Finance, Digital Technology, and Customer Contact Centres.

London, United Kingdom

Peterborough, United Kingdom

Project Work - As the SAP SME (Subject Matter Expert) I worked on 3 projects, which included creating and running test scripts for new SAP services. Creating User documents for the Business and Technology departments, this also included hosting training courses. Liaised with the Incident and Transition Management team, to successfully integrate this new.