Mohsin Sheikh Email and Phone Number

Backup and Recovery Delivery ManagementCost Optimization, Driving Operational EfficiencyPerformance Management, People Management, Escalation Management, IPC Management

Availability Management for 24X7 Support / Business Hour support / On Demand supportSLA ManagementQuality ManagementEffective Stake Holder ManagementEnsuring Cost effective Pyramid of Resource with strategic hiring plansEnabling Cost Optimization methodologies to maintain or enhance business profitabilityMaintaining P & L of the accounts and meeting the GM TargetsMaintaining Operational Documentation LibraryPlacing Monitoring and Reporting MechanismReducing… Show more Availability Management for 24X7 Support / Business Hour support / On Demand supportSLA ManagementQuality ManagementEffective Stake Holder ManagementEnsuring Cost effective Pyramid of Resource with strategic hiring plansEnabling Cost Optimization methodologies to maintain or enhance business profitabilityMaintaining P & L of the accounts and meeting the GM TargetsMaintaining Operational Documentation LibraryPlacing Monitoring and Reporting MechanismReducing Manual efforts by introducing Automation wherever possibleConsistently driving and motivating teams for InnovationsHandling Account Level Escalations.Creating, Implementing and Tracking Action Plans, Go to Green Plans.Liaising with ADM’s, ADE’s and Onshore Operational Leads for regular Service Reviews.Risk Mitigation and TrackingIssue TrackingRepresenting AuditsRegular, Accurate Effort Estimation and Productivity TrackingDeriving KPI’s for new solutionsActively Participating in Pricing activities for new Business demandsDriving Lean Exercise in the Projects to identify scope of improvements and opportunities of reductionIdentifying opportunities for Service Improvements, Service Enhancements.Identifying and defining KRA’s for the Team leads based on SLA’s/Best Practices and help them define it for their team membersHelping team develop their technical knowledge by implementing good Knowledge Management.Providing vital inputs for Annual Business Contractual Agreement Activities Show less