Moisés Silva
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Moisés Silva Email & Phone Number

Director Customer Service LATAM OU at The Coca-Cola Company
Location: Rio De Janeiro, Rio De Janeiro, Brazil 13 work roles 3 schools
1 work email found @cokecce.com LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Current company
Role
Director Customer Service LATAM OU
Location
Rio De Janeiro, Rio De Janeiro, Brazil
Company size

Who is Moisés Silva? Overview

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Quick answer

Moisés Silva is listed as Director Customer Service LATAM OU at The Coca-Cola Company, a company with 75239 employees, based in Rio De Janeiro, Rio De Janeiro, Brazil. AeroLeads shows a work email signal at cokecce.com and a matched LinkedIn profile for Moisés Silva.

Moisés Silva previously worked as Sr Manager Customer Service LATAM OU at The Coca-Cola Company and Sr International Manager Key Accounts - Global and Latin America at The Coca-Cola Company. Moisés Silva holds Master'S Degree, Business Administration And Management, General from Coppead Ufrj.

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Email format at The Coca-Cola Company

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{first_initial}{last}@cokecce.com
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Profile bio

About Moisés Silva

Production Engineer (UFRJ), acting as a retail industry executive. Over 10 years working at The Coca-Cola Company, leading and executing large projects with increase complexity and responsibility in Customer Service, Key Accounts, Commercial and Operations area, with rich international experience.Highlight my skills to interact with all organization levels, reaching results through strong relationships. Adaptability, analytical skills, leadership and broad business visions are also competences I would like to highlight. I seek my personal evolution through lessons learned from my mistakes and achievements. I am attracted by challenges that may promote continuous development.

Listed skills include Business Planning, Trade Marketing, Business Strategy, Management, and 11 others.

Current workplace

Moisés Silva's current company

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The Coca-Cola Company
The Coca-Cola Company
Director Customer Service LATAM OU
atlanta, georgia, united states
Employees
75239
AeroLeads page
13 roles

Moisés Silva work experience

A career timeline built from the work history available for this profile.

Sr Manager Customer Service Latam Ou

  • Report to Commercial and Strategy Senior Latin America Leaders:
  • Approve and execute Customer Service structure for Latin America OffPremise Modern Trade Channel, starting in Mexico. Short and long term plans - structure, processes, KPIs
  • Develop Business Cases in 4 major chains in Mexico
Apr 2023 - Dec 2023

Sr International Manager Key Accounts - Global And Latin America

  • Report to International Sales Vice-President and OnPremise Director Latin America
  • Responsible for the largest Fast-Food Client relationship management across 23 countries in Latin America. The Customer is Coca-Cola´s largest QSR (Quick Service Restaurant) in number of restaurants
  • Double digit growth post-pandemic, +40% in 2022 (vs PY) and beverage incidence back to pre-pandemic levels
  • Engage with all levels of the organization at both the Customer Headquarter in USA and Coca-Cola Regions in LA
  • Support RFP (Request for Proposal) process on all Coca-Cola markets across the region. Conquer Mexico market for 1st time in history - 800 restaurants. Renew Brazil´s contract, with more than 1,500 restaurants.
  • Steward Joint Business Planning sessions in key markets to accelerate growth and drive innovation
Feb 2021 - Mar 2023

International Commercial Senior Manager - Latam

Rio De Janeiro Area, Brazil

  • Report to International Sales Vice-President & Sr Director OnPremise LATAM OU
  • Responsible for Subway and Coca-cola relationship management across Latin America. Subway is Coca-Cola´s 2nd largest QSR (Quick Service Restaurant) Customer across Latin America and 1st largest in number of restaurants
  • Engage with all levels of the organization at both the Customer Headquarter in USA and Coca-Cola Regions in LA
  • Support RFP (Request for Proposal) process on all Coca-Cola markets across the region
  • Steward Joint Business Planning sessions in key markets to accelerate growth and drive innovation
  • Collaborate with executive system leaders to identify strategic & mutually beneficial growth opportunities for both the short and long term
Jun 2018 - Jan 2021

Ertm Senior Manager

Rio De Janeiro Area, Brazil

  • Report to Commercial Execution Director and Senior Leader Team (Board of Directors)
  • Responsible for developing the Strategic Digital Commerce Landscape in a multidisciplinary team (Marketing / IT)
  • Leadership of Digital Commerce B2B (Business to Business) initiatives, expanding the solution to Latin America
  • e-RTM solutions for low VPO (Volume Per Outlet) outlets and indirect channels
  • 2017: STA (Special Temporary Assignment) Commercial Sr. Manager for McDonald´s Brazil − Development and execution of the Frozen Category − Water category (Crystal) consolidation within 1,000 franchisees − Joint.
Oct 2016 - May 2018

Customer Service Senior Manager

Rio De Janeiro Area, Brazil

  • Report to Commercial Execution Director
  • National and International Agenda T2T (Top to Top) leadership - Food Service and Retailers (Carrefour) − Food Services: world´s best-in-class B2B solution implemented, over 20 top Key Accounts, 60% total volume −.
  • Winner/Finalist of Global Customer & Commercial Leadership Awards (Atlanta: winner in 2013; finalist 2014/2015)
Jul 2012 - Sep 2016

Trade Marketing Manager

Rio De Janeiro Area, Brazil

  • Report to Commercial Execution Director
  • Responsible for the development of guidelines for Traditional Trade relationship models
  • Fidelity Program Management and Customer Satisfaction Survey
Aug 2010 - Jun 2012

Graduate Teacher

Current

Coppead (UFRJ)

  • Channel Marketing teacher in Marketing and Logistics courses for graduate students
Mar 2009 - Present

Subpl Advisor

Seplag - Secretaria De Planejamento E Gestao Do Estado Do Rio De Janeiro
  • Planning Advisor
  • Lead a Reestructuring Project for Roles&Responsibilites Activities in SUBL area
  • Implemented its 1st phase in SUBPL, while expanding Concept to other areas in SEPLAG
Mar 2010 - Aug 2010

Project Senior Manager

Rio De Janeiro Area, Brazil

  • Leadership of several multifunctional project teams (up to 18 people) in Trade Marketing and Sales fields in large companies from CPG (Consumer packaged goods), tobacco and telecom industries − Integrated solution for.
  • Responsible for market prospecting, bringing over $ 2 million/year in revenues to the company
Jun 2004 - Feb 2010

Consultant

Rio De Janeiro Area, Brazil

  • Support SEBRAE Project “Gestão Estratégica Orientada para Resultados” and leader of Workshops in Projects regarding several industries in Maceió (AL), Rio Branco (AC), Cuiabá (MT), São João Batista (SC)
Oct 2003 - May 2004

Planning Consultant

Embratel

Rio De Janeiro, Brazil

Finance Planning Specialist

Jun 2001 - Feb 2002

Planning Assistant

Rio De Janeiro, Brazil

Several positions in increasing responsibilityMarket Planning SpecialistBudget AnalystStarted as Intern

Mar 1992 - Aug 1999
Team & coworkers

Colleagues at The Coca-Cola Company

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3 education records

Moisés Silva education

Master'S Degree, Business Administration And Management, General

Dissertação: “Percepção de distância psicológica a mercados externos: um estudo entre universitários” Artigos: • Silva, M.G.F.; Rocha A. ..

Graduaçã, Engenharia De Produção

Universidade Federal Do Rio De Janeiro
FAQ

Frequently asked questions about Moisés Silva

Quick answers generated from the profile data available on this page.

What company does Moisés Silva work for?

Moisés Silva works for The Coca-Cola Company.

What is Moisés Silva's role at The Coca-Cola Company?

Moisés Silva is listed as Director Customer Service LATAM OU at The Coca-Cola Company.

What is Moisés Silva's email address?

AeroLeads has found 1 work email signal at @cokecce.com for Moisés Silva at The Coca-Cola Company.

Where is Moisés Silva based?

Moisés Silva is based in Rio De Janeiro, Rio De Janeiro, Brazil while working with The Coca-Cola Company.

What companies has Moisés Silva worked for?

Moisés Silva has worked for The Coca-Cola Company, Coppead, Seplag - Secretaria De Planejamento E Gestao Do Estado Do Rio De Janeiro, Popmarketing, and Macroplan Prospectiva E Estratégia.

Who are Moisés Silva's colleagues at The Coca-Cola Company?

Moisés Silva's colleagues at The Coca-Cola Company include Cely Parra, Darshan Singh, Belén Solari, Patrick Vinicius, and Mohsin Naseem.

How can I contact Moisés Silva?

You can use AeroLeads to view verified contact signals for Moisés Silva at The Coca-Cola Company, including work email, phone, and LinkedIn data when available.

What schools did Moisés Silva attend?

Moisés Silva holds Master'S Degree, Business Administration And Management, General from Coppead Ufrj.

What skills is Moisés Silva known for?

Moisés Silva is listed with skills including Business Planning, Trade Marketing, Business Strategy, Management, Marketing, Strategic Planning, Marketing Strategy, and Leadership.

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