Moisés Silva

Moisés Silva Email and Phone Number

Director Customer Service LATAM OU @ The Coca-Cola Company
atlanta, georgia, united states
Moisés Silva's Location
Rio de Janeiro, Rio de Janeiro, Brazil, Brazil
Moisés Silva's Contact Details

Moisés Silva work email

Moisés Silva personal email

n/a
About Moisés Silva

Production Engineer (UFRJ), acting as a retail industry executive. Over 10 years working at The Coca-Cola Company, leading and executing large projects with increase complexity and responsibility in Customer Service, Key Accounts, Commercial and Operations area, with rich international experience.Highlight my skills to interact with all organization levels, reaching results through strong relationships. Adaptability, analytical skills, leadership and broad business visions are also competences I would like to highlight. I seek my personal evolution through lessons learned from my mistakes and achievements. I am attracted by challenges that may promote continuous development.

Moisés Silva's Current Company Details
The Coca-Cola Company

The Coca-Cola Company

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Director Customer Service LATAM OU
atlanta, georgia, united states
Employees:
75239
Moisés Silva Work Experience Details
  • The Coca-Cola Company
    Director Customer Service Latam Ou
    The Coca-Cola Company Jan 2024 - Present
  • The Coca-Cola Company
    Sr Manager Customer Service Latam Ou
    The Coca-Cola Company Apr 2023 - Dec 2023
    Report to Commercial and Strategy Senior Latin America Leaders:• Approve and execute Customer Service structure for Latin America OffPremise Modern Trade Channel, starting in Mexico. Short and long term plans - structure, processes, KPIs• Develop Business Cases in 4 major chains in Mexico
  • The Coca-Cola Company
    Sr International Manager Key Accounts - Global And Latin America
    The Coca-Cola Company Feb 2021 - Mar 2023
    Report to International Sales Vice-President and OnPremise Director Latin America• Responsible for the largest Fast-Food Client relationship management across 23 countries in Latin America. The Customer is Coca-Cola´s largest QSR (Quick Service Restaurant) in number of restaurants• Double digit growth post-pandemic, +40% in 2022 (vs PY) and beverage incidence back to pre-pandemic levels• Engage with all levels of the organization at both the Customer Headquarter in USA and Coca-Cola Regions in LA• Support RFP (Request for Proposal) process on all Coca-Cola markets across the region. Conquer Mexico market for 1st time in history - 800 restaurants. Renew Brazil´s contract, with more than 1,500 restaurants.• Steward Joint Business Planning sessions in key markets to accelerate growth and drive innovation• Collaborate with executive system leaders to identify strategic & mutually beneficial growth opportunities for both the short and long term• Lead regular working meetings with Key Account managers in Coca-Cola market in order to identify growth opportunities and to develop respective implementation plans • Provide subject matter expertise, best practice sharing and strategic leadership to support markets
  • The Coca-Cola Company
    International Commercial Senior Manager - Latam
    The Coca-Cola Company Jun 2018 - Jan 2021
    Rio De Janeiro Area, Brazil
    • Report to International Sales Vice-President & Sr Director OnPremise LATAM OU• Responsible for Subway and Coca-cola relationship management across Latin America. Subway is Coca-Cola´s 2nd largest QSR (Quick Service Restaurant) Customer across Latin America and 1st largest in number of restaurants• Engage with all levels of the organization at both the Customer Headquarter in USA and Coca-Cola Regions in LA• Support RFP (Request for Proposal) process on all Coca-Cola markets across the region• Steward Joint Business Planning sessions in key markets to accelerate growth and drive innovation• Collaborate with executive system leaders to identify strategic & mutually beneficial growth opportunities for both the short and long term• Lead regular working meetings with Key Account managers in Coca-Cola market in order to identify growth opportunities and to develop respective implementation plans • Provide subject matter expertise, best practice sharing and strategic leadership to support markets
  • The Coca-Cola Company
    Ertm Senior Manager
    The Coca-Cola Company Oct 2016 - May 2018
    Rio De Janeiro Area, Brazil
    • Report to Commercial Execution Director and Senior Leader Team (Board of Directors)• Responsible for developing the Strategic Digital Commerce Landscape in a multidisciplinary team (Marketing / IT)• Leadership of Digital Commerce B2B (Business to Business) initiatives, expanding the solution to Latin America• e-RTM solutions for low VPO (Volume Per Outlet) outlets and indirect channels• 2017: STA (Special Temporary Assignment) Commercial Sr. Manager for McDonald´s Brazil − Development and execution of the Frozen Category − Water category (Crystal) consolidation within 1,000 franchisees − Joint Business Plan and landscape innovation for 2018, with Senior Leader Teams (McDonald´s /Brazil and Coca-Cola LATAM)
  • The Coca-Cola Company
    Customer Service Senior Manager
    The Coca-Cola Company Jul 2012 - Sep 2016
    Rio De Janeiro Area, Brazil
    • Report to Commercial Execution Director• National and International Agenda T2T (Top to Top) leadership - Food Service and Retailers (Carrefour) − Food Services: world´s best-in-class B2B solution implemented, over 20 top Key Accounts, 60% total volume − Retailers: leverage service levels and in-stocks, representing more than $ 1MM/year in incremental revenues• Winner/Finalist of Global Customer & Commercial Leadership Awards (Atlanta: winner in 2013; finalist 2014/2015)
  • The Coca-Cola Company
    Trade Marketing Manager
    The Coca-Cola Company Aug 2010 - Jun 2012
    Rio De Janeiro Area, Brazil
    • Report to Commercial Execution Director• Responsible for the development of guidelines for Traditional Trade relationship models• Fidelity Program Management and Customer Satisfaction Survey
  • Coppead
    Graduate Teacher
    Coppead Mar 2009 - Present
    Coppead (Ufrj)
    • Channel Marketing teacher in Marketing and Logistics courses for graduate students
  • Seplag - Secretaria De Planejamento E Gestao Do Estado Do Rio De Janeiro
    Subpl Advisor
    Seplag - Secretaria De Planejamento E Gestao Do Estado Do Rio De Janeiro Mar 2010 - Aug 2010
    • Planning Advisor• Lead a Reestructuring Project for Roles&Responsibilites Activities in SUBL area • Implemented its 1st phase in SUBPL, while expanding Concept to other areas in SEPLAG
  • Popmarketing
    Project Senior Manager
    Popmarketing Jun 2004 - Feb 2010
    Rio De Janeiro Area, Brazil
    • Leadership of several multifunctional project teams (up to 18 people) in Trade Marketing and Sales fields in large companies from CPG (Consumer packaged goods), tobacco and telecom industries − Integrated solution for Sales Force operations and management − Excellence Program design and execution for indirect channels − Main customers: Vivo, Kraft Foods, Unilever, Ferrero, Souza Cruz, Embelleze, Contax • Responsible for market prospecting, bringing over $ 2 million/year in revenues to the company
  • Macroplan Prospectiva E Estratégia
    Consultant
    Macroplan Prospectiva E Estratégia Oct 2003 - May 2004
    Rio De Janeiro Area, Brazil
    • Support SEBRAE Project “Gestão Estratégica Orientada para Resultados” and leader of Workshops in Projects regarding several industries in Maceió (AL), Rio Branco (AC), Cuiabá (MT), São João Batista (SC)
  • Embratel
    Planning Consultant
    Embratel Jun 2001 - Feb 2002
    Rio De Janeiro, Brazil
    Finance Planning Specialist
  • Exxonmobil
    Planning Assistant
    Exxonmobil Mar 1992 - Aug 1999
    Rio De Janeiro, Brazil
    Several positions in increasing responsibilityMarket Planning SpecialistBudget AnalystStarted as Intern

Moisés Silva Skills

Business Planning Trade Marketing Business Strategy Management Marketing Strategic Planning Marketing Strategy Leadership Market Planning Project Planning Market Analysis Marketing Management Fmcg Market Research Management Consulting

Moisés Silva Education Details

Frequently Asked Questions about Moisés Silva

What company does Moisés Silva work for?

Moisés Silva works for The Coca-Cola Company

What is Moisés Silva's role at the current company?

Moisés Silva's current role is Director Customer Service LATAM OU.

What is Moisés Silva's email address?

Moisés Silva's email address is ms****@****cce.com

What schools did Moisés Silva attend?

Moisés Silva attended Coppead Ufrj, Ibmec, Universidade Federal Do Rio De Janeiro.

What skills is Moisés Silva known for?

Moisés Silva has skills like Business Planning, Trade Marketing, Business Strategy, Management, Marketing, Strategic Planning, Marketing Strategy, Leadership, Market Planning, Project Planning, Market Analysis, Marketing Management.

Who are Moisés Silva's colleagues?

Moisés Silva's colleagues are Joyzye Narcisse, Ewa Kamińska, Doug Stapleton, Mohamed Fathy, George. Kofi Ackon, Debra Huson, Stefan Fedoriw.

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