Product Manager, Foundry Experience
Current
Aug 2024 - Present
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Molly Doane Email & Phone Number
Foundry Experience Product Manager at Monotype
at
Monotype
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Foundry Experience Product Manager at Monotype
Location
San Diego, California, United States
Company size
Who is Molly Doane? Overview
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Quick answer
Molly Doane is listed as Foundry Experience Product Manager at Monotype at Monotype, a company with 496 employees, based in San Diego, California, United States. AeroLeads shows a matched LinkedIn profile for Molly Doane.
Molly Doane previously worked as Product Manager, Foundry Experience at Monotype and Associate Product Manager at Adobe. Molly Doane holds Bachelor Of Arts, Fine And Studio Arts from San Francisco State University.
Company email context
Email format at Monotype
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Monotype
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Profile bio
About Molly Doane
Molly Doane is a Foundry Experience Product Manager at Monotype at Monotype. Colleagues describe them as "When FontShop looked to hire a new team member, we needed someone to take on several roles assisting various team. They would primarily be part of Sales + Support, help coordinate attendees at TYPO SF, and assist Marketing with Google Analytics. With a series of candidates and several interviews, Molly stood out as the clear choice and having her part of the team increased our efficiency instantly. She was the pleasant voice over the phone that helped you with typographic emergency. The creative that put together boards for Pinterest. A coordinator for TYPO SF attendees and content creator leading to the event. She took the bulk of the customer sever inquiries for North/South American, Asia, and Australia. Molly efficiently cleared her queues daily and created content in the knowledge base help area to decrease the number of tickets we had in Zendesk. When FontShop was acquired she took the change as a positive and reached out and bonded with new coworkers instantly. ' She's has a bright personality and works well with local and remote teams. Quick learner and passionate about type, letterpress, and design. " and "Molly was a great co-worker. Molly's company was acquired by mine and in doing so had her position and workload drastically changed. As our team was small we were working with many customers through E-Commerce and Molly took on the role as the only member of our team in her office thousands of miles away with knowledge in systems that we were only getting accustomed to with her company. Here she wasn't afraid to ask questions when something wasn't clearly explained previously and took it upon herself to make sure she had the best answer before communicating to customers. Learning new systems and work processes on the fly Molly was very helpful, very quickly in handling large amounts of incoming customer requests and learning and repurposing information in her own style while keeping a level of professionalism that was expected and important on our team. Molly would be an asset on any team that needs someone who will get the work done even if that means staying late or learning something new on the go. I would highly recommend her in her new endeavors."
Current workplace
Molly Doane's current company
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Monotype
11 roles
Molly Doane work experience
A career timeline built from the work history available for this profile.
Associate Product Manager
Dec 2021 - Aug 2024
Community Manager
Jan 2020 - Dec 2021
Customer Experience Analyst
Nov 2018 - Jan 2020
Typekit Customer Support
Nov 2015 - Nov 2018
Technical Customer Service Representative
- Responded to large volume daily customer support tickets from FontShop.com, FontFont.com, Linotype.com, and Fonts.com regarding all manner of font related questions. Consistently maintained a 24-hour turnaround time.
- Performed pre-sales activities; assisting customers with website navigation and creating licensing recommendations based off use case and EULA restrictions.
- Automated common error troubleshooting responses through Zendesk and Salesforce, while maintaining a friendly and personal tone to correspondence.
- Transitioned with FontShop through acquisition by Monotype and the implementation of a new website design, working remotely and effectively with small teams in Boston, Massachusetts and Berlin, Germany.
- Attended industry events and conferences representing the company.
Oct 2013 - Aug 2015
Typo Sf Attendee Relations Manager
- Assisted the TYPO SF team by handling any and all questions from attendees of this growing design conference. Requests ranged from group sales to technical support in the registration process.
- Created weekly content for TYPO Talks, the official blog for TYPO design conferences and TYPO San Francisco.
- Supervised a team of volunteers at the event, and managed the registration are where attendees picked up their badges and received conference information.
Oct 2013 - May 2015
Fontshop Team Support
- Created articles and content for customer support help desk on FontShop.com.
- Assisted developer team by testing website updates before and after release, and continually searched for and reported bugs found on the site.
- Trained in basic Google Analytics reporting in support of the director of marketing.
- Project manager for re-design of a main browsing feature on the old FontShop.com.
- Created bi-monthly Pinterest boards featuring fonts from curated fontlists.
- Light copy editing for FontShop.com to ensure seamless German to English translation.
Oct 2013 - Jul 2014
Inside Sales Representative
- Managed processing and fulfillment of Internet and phone sales for a design software reseller.
- Lead customer service representative, promoted to sales team. Generated sales through inside leads and cold calling, while continuing to assist with customer service and fulfillment.
- Quickly established rapport with customers, cultivating a loyal clientele.
- Improved client satisfaction by implementing new procedures for efficiency in order processing.
- Packaged and shipped between 20 and 100 in-house products every day.
- Maintained product inventory and ordering lunches and office supplies.
Jun 2010 - Apr 2013
Photographer
Shooting Stars Productions
- Worked independently as a portrait photographer for little league teams around Northern California.
- Demonstrated leadership as a primarily team-only photographer, managing 15 or more children and their parents while simultaneously creating professional quality images.
- Organized and processed large volumes of print order forms, including cash and check payments.
Aug 2008 - Aug 2010
Administrative Assistant
Tracker Trucks/Climax Manufacturing, International Sales Inc.
- Directed phone traffic and assisted walk-in customers.
- Received, processed, and distributed work orders for a well-established skateboard hard goods manufacturer.
- Reconciled payable accounts against bank statements and assisted with invoicing and collections.
- Maintained social media accounts
- Coordinated payments for large distribution deals worldwide.
Oct 2005 - Oct 2008
Team & coworkers
Colleagues at Monotype
Other employees you can reach at monotype.com. View company contacts for 496 employees →
AT
A T
Colleague at Monotype
Carlton, Victoria, Australia, Australia
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MG
Manish Gadhock
Colleague at Monotype
Ghaziabad, Uttar Pradesh, India, India
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VG
Vashala Gopinath
Colleague at Monotype
Horley, England, United Kingdom, United Kingdom
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MJ
Manu Jain
Colleague at Monotype
Faridabad, Haryana, India, India
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TF
Timothy Fraser
Colleague at Monotype
Redhill, England, United Kingdom, United Kingdom
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PO
Prestin Obradovich
Colleague at Monotype
Santa Monica, California, United States, United States
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MP
Mansi Pokhriyal
Colleague at Monotype
India, India
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VS
Vanshika Singhal
Colleague at Monotype
Delhi, India, India
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PB
Pushpendra Bansal
Colleague at Monotype
Bengaluru, Karnataka, India, India
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AR
Alissa Roy
Colleague at Monotype
Greater Boston, United States
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A T
Colleague at Monotype
Carlton, Victoria, Australia, Australia
View →
MG
Manish Gadhock
Colleague at Monotype
Ghaziabad, Uttar Pradesh, India, India
View →
VG
Vashala Gopinath
Colleague at Monotype
Horley, England, United Kingdom, United Kingdom
View →
MJ
Manu Jain
Colleague at Monotype
Faridabad, Haryana, India, India
View →
TF
Timothy Fraser
Colleague at Monotype
Redhill, England, United Kingdom, United Kingdom
View →
PO
Prestin Obradovich
Colleague at Monotype
Santa Monica, California, United States, United States
View →
MP
Mansi Pokhriyal
Colleague at Monotype
India, India
View →
VS
Vanshika Singhal
Colleague at Monotype
Delhi, India, India
View →
PB
Pushpendra Bansal
Colleague at Monotype
Bengaluru, Karnataka, India, India
View →
AR
Alissa Roy
Colleague at Monotype
Greater Boston, United States
View →
5 education records
Molly Doane education
Bachelor Of Arts, Fine And Studio Arts
Radio And Television Broadcasting Technology/Technician
Visual Journalism, Fine Art Photography
Associate Of Arts (Aa), Fine And Studio Arts
English Language And Literature, General
FAQ
Frequently asked questions about Molly Doane
Quick answers generated from the profile data available on this page.
What company does Molly Doane work for?
Molly Doane works for Monotype.
What is Molly Doane's role at Monotype?
Molly Doane is listed as Foundry Experience Product Manager at Monotype at Monotype.
Where is Molly Doane based?
Molly Doane is based in San Diego, California, United States while working with Monotype.
What companies has Molly Doane worked for?
Molly Doane has worked for Monotype, Adobe, Fontshop, Novedge Llc, and Shooting Stars Productions.
Who are Molly Doane's colleagues at Monotype?
Molly Doane's colleagues at Monotype include A T, Manish Gadhock, Vashala Gopinath, Manu Jain, and Timothy Fraser.
How can I contact Molly Doane?
You can use AeroLeads to view verified contact signals for Molly Doane at Monotype, including work email, phone, and LinkedIn data when available.
What schools did Molly Doane attend?
Molly Doane holds Bachelor Of Arts, Fine And Studio Arts from San Francisco State University.
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