Molly Smith Email & Phone Number

Fort Lauderdale, FL, US

Boca Raton, Florida, United States

Miami-Fort Lauderdale Area

• Educate and advise employees on group voluntary benefits plans to assist in the creation of a personalized, needs based solution.
• Maintain strong relationships with clients building trust and rapport to drive customer retention and satisfaction.
• Evaluate and pursue sales leads obtained through direct referrals, networking, marketing, cold-calling and lead databases.
• Manage a team of 10+ supervisors and agents, providing leadership, guidance, and support to drive team performance and meet organizational goals.
• Conduct regular performance evaluations, coaching sessions, and training programs to improve the skills and knowledge of my team, resulting in a company rank of #1 in production out of all Supervising Agent's.
• Champion a culture of excellence, professionalism, and teamwork, fostering a positive and productive work environment that attracts and retains top talent.

Miami-Fort Lauderdale Area

Merritt Island

• Utilized superior communication skills to develop and maintain relationships with wholesale suppliers and clients
• Employed management skills to delegate and oversee tasks to various contractors who assisted in business development
• Demonstrated organization by quickly processing and fulfilling orders
• Performed basic accounting functions including reconciling monthly expenses, filing quarterly sales tax, and year-end tax reporting
• Employed customer service skills by addressing customer concerns and reaching solutions, leading to a 100% customer satisfaction rate
• Routinely organized and hosted events with the purpose of raising brand awareness, demonstrating successful project management skills

Merritt Island

• Demonstrated organization and multi-tasking by answering up to 100 calls a day on a multi-phone line and prioritizing requests by importance and urgency
• Utilized professional communication and interpersonal skills to build relationships and assist clients with general account inquiries
• Applied advanced Microsoft Office skills to assist with client correspondence, scheduling, marketing, and data entry, which increased efficiency
• Utilized CRM software skills to organize and maintain client information which assisted in building and maintaining valuable relationshipsSecurities offered through Raymond James Financial Services, Inc., Member.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Activities and Societies: Phi Theta Kappa, Golden Key Honors Society- GPA: 3.5 - University of Florida Deans List

Associate Of Arts - Aa, Business Administration And Management, General

Activities and Societies: Phi Theta Kappa, Golden Key Honors Society- GPA: 4.0 - Eastern Florida State College President's List

Business Administration, Management And Operations