Customer Technical Support
CurrentProvided complete support to clients ranging from government facilities to consumers and homeowners while leading the local technical support team. Assisted with training and documentation creation due to meticulousness and quality of work. - Managed help desk team interactions with end facing clients to ensure at least an average of 94% customer satisfaction- Worked directly with product development to identify bugs and enhance products- Promoted to customer support analyst to assist VIP clients as well as resolving poor customer experience