Monet Landry Email & Phone Number

United States

United States

Assist users with touch maintenance of devices, initial problem triage, and trouble ticket management.o Manage and assist four technicians with Tier I CSA duties.o Manage Apple ABM Serverso Assist approximately 4 Command Sectionso Assist with escalated issues with userso Create Tech Guides for both users and techs to utilizeo Generate and Analyze monthly reports provided by everyone on the team and report any current issueso Help support/manage 2 full buildings and 4 partial buildingso Pursue resolutions to help make the Team and user’s experience move smoothlyo Ensure all techs are complying with network policieso Ensuring that techs are performing best practices before completing jobso Assist with making sure all requests received from users are targeted promptlyo Monitor and update techs and users for issues currently on the networkTier I CSAo Troubleshoot Microsoft Office, Outlook, Win10 Office Communicator/Lync2013, and Teamso Diagnose software, hardware, and network problems and recommend and/or implement solutionso Hardware and software installationo Create and manage user and group accounts o iPhone/iPad BUEM setupo Support video teleconference (VTC) setup, and operationso Educate users on how to access and use applications and websiteso Train new hires on procedural steps and guideso Troubleshoot, diagnose and set up new printers on the networko Push software patches and firmware updates on devices (computers, printers, phones, etc.)o Install approved images on network computerso Appointed Alternate Software License Managero Review and confirm software is permitted on the network before installationo Confirm license availability before installation.

San Antonio, Texas, United States

Assist users with touch maintenance of devices, initial problem triage, and trouble ticket management.Troubleshoot Microsoft Office, Outlook, Win10, and Teams.Diagnose software, hardware, and network problems and recommend and/or implement solutionsHardware and software installationCreate and manage user accounts Troubleshoot issues with SCCM and PatchesAdd/Remove Registry KeysEducate users on how to access and use applications and websitesTroubleshoot, diagnose, and set up new printers on the networkPush software patches and firmware updates on devices (computer, and printers)Install approved images on network computers

Assist users with touch maintenance of devices, initialproblem triage and trouble ticket management.o Troubleshoot Microsoft Office, Outlook, Win7, andWin10 Office Communicator/Lync2013o Diagnose software, hardware, and networkproblems and recommend and/or implementsolutionso Hardware and software installationo Create and manage user and group accountso IPhone/IPad BUEM setupo Support video teleconference (VTC) setup, andoperationso Educate users on how to access and use applications andwebsites

Assist users with touch maintenance of devices, initialproblem triage and trouble ticket management.o Troubleshoot Microsoft Office, Outlook, Win7, andWin10 Office Communicator/Lync2013o Diagnose software, hardware, and networkproblems and recommend and/or implementsolutionso Hardware and software installationo Create and manage user and group accountso IPhone/IPad BUEM setupo Support video teleconference (VTC) setup, andoperationso Educate users on how to access and use applications andwebsites

Assist in processing Change Request for the Air Force Network. o Analyze requests submitted by varying unitso Elevate Priorities per documented guidanceo Determine and confirm requests are following mandatory procedureso Contact submitters, technicians and/or approvers to obtain the current status of the request or missing information o Educate users on how to submit requestso Create and organize standard operating procedureso Train new employees on procedures and policieso Create and organize standard operating procedures

San Antonio, Texas Area

Assist in monitoring the Air force Network Servers.o Collect and prepare information to create reports for analysiso Compile, analyze and report current and past trends o Create and Manage user CRM accountso Train new hires on procedures and policies of the company

Assist in monitoring the Air force Network Servers.o Collect and prepare information to create reports for analysiso Compile, analyze and report current and past trends o Create and Manage user CRM accountso Train new hires on procedures and policies of the company

San Antonio,, Tx

Employer: Versona AccessoriesAssisted in managing and selling store merchandise.• Greet and assist customers with any questions that they had about the store’s merchandise• Occasionally help customers with styling and fashion tips based upon the look that they are trying to achieve• Help maintain store stock and make sure everything is being displayed properly on racks and tables• Help customers with final purchases, returns, and exchanges• Help clean and maintain dressing rooms

San Antonio, Texas Area

Remotely support Air Force Medical Systems through VPN and on the network. o Diagnose software, hardware, and network problems and recommend and/or implement solutionso Create, resolve and/or elevate submitted tickets via phone, email or ticketing system o Create and manage user, group, and CRM accountso Maintain and update computers per network policeso Educate users on how to access and use applications and websiteso Train new hires on procedures and policies

San Antonio, Texas Area

Remotely support Air Force Medical Systems through VPN and on the network. o Diagnose software, hardware, and network problems and recommend and/or implement solutionso Create, resolve and/or elevate submitted tickets via phone, email or ticketing system o Create and manage user, group, and CRM accountso Maintain and update computers per network policeso Educate users on how to access and use applications and websiteso Train new hires on procedures and policies

San Antonio, Texas Area

Support Air Force Network with remote resolutions to network and mobile issues.o Diagnose software, hardware, and network problems and recommend and/or implement solutionso Create, resolve and/or elevate submitted tickets via phone, email or ticketing system o Create and manage user, group, and CRM accountso Maintain and update computers per network policeso Educate users on how to access and use applications and websiteso Trained in Blackberry Mobile Support and VPN basic connection issueso Train new hires on procedures and policies

San Antonio, Texas Area

Support Air Force Network with remote resolutions to network and mobile issues.o Diagnose software, hardware, and network problems and recommend and/or implement solutionso Create, resolve and/or elevate submitted tickets via phone, email or ticketing system o Create and manage user, group, and CRM accountso Maintain and update computers per network policeso Educate users on how to access and use applications and websiteso Trained in Blackberry Mobile Support and VPN basic connection issueso Train new hires on procedures and policies

San Antonio, Texas Area

Assisted University Police with the protection of the students and faculty.• Secure Buildings and University Property • Enforce University policy rules for main campus and surrounding university properties• Write tickets for any violations found while securing the area’s assigned• Escort personnel and students when directed

San Antonio, Texas Area

Assist AT&T to troubleshoot customer’s technical issues with the U-Verse service.• Help the company by setting resolutions for the user’s with the cable boxes, DVRS and internet services remotely. • Troubleshoot personal computers to determine if the issues was the service or the user’s personal device. • Setup basic outlook profiles on user’s computers. • Train new hires on procedures and policies of the company.

Assist AIG contact current customers to determine if additional services can be provided.• Made outbound calls to current customers • Inform customers of the different products that the company offers• Input customers information into an inquiry form to escalate to a consultant

Assist in running and maintaining theater.• Help customers with the different movies selections that were available in the theater. • Provide synopsis of the movies that were in the theaters at that specific time and what the new and upcoming movies was. • Help close by changing the marquis as needed and also cleaning floors and counters. • Balance register by end of shift.• Provide fast service to customers by taking and prepping the orders as requested. • Help check and maintain the current stock required for each movie rotation • Help close by sanitizing all equipment used during the day • Balance register by end of shift.• Help clean and maintain all areas of the theater before, during, and after business operation• Train new hires on procedures and policies of the company.

Computer Information Systems- Information Assurance, Computer And Information Sciences And Support Services, 3.0

Activities and Societies: N/A

Cyber Security, Computer Systems Networking And Telecommunications

Activities and Societies: N/A I attended this school back in 2010 to 2012 and did not finish my associate's degree.

Help Desk Technician Diploma, Computer And Information Sciences And Support Services, 3.0

Activities and Societies: N/A I attended this program before the school in San Antonio switched to Kaplan College and completed their 9.

Computer Forensics, Computer Technology/Computer Systems Technology, 3.0

I attended this school for less than a year before transferring.