In my role as a Client Success Specialist Senior Supervisor at National Debt Relief, I led a team in organizing team-building activities and incentives to foster a cohesive work environment. I strategically assigned tasks based on team members' strengths and conducted interviews to onboard top talent. Additionally, I provided support in resolving escalations effectively and monitored task completion timelines to uphold operational excellence.

§ Receive arrest documents from various sources, including the NYPD’s Bronx Local Arrest Processing (BLAP)§ Type Supporting Depositions and ensure the accuracy§ Notify police officers of court dates using the CACS computer system.§ Coordinate the production of the ADA’s Confidential Files§ Separate folders by bureau and scan arraigned ADA folders in appropriate bureau§ Answer telephones and provide courteous information to police officers, witnesses, victims, as well as the general public