Monica Chen Email & Phone Number

- Serve as a liaison between the Clients, Account Executives, Customer Success Managers and Support Representatives to convey information, ensure understanding, and ensure task completions in a fast paced environment- Oversee 70+ accounts and inform clients of YuJa products and services- Act as client’s financial advisor by monitoring their budget and.

- Managed key accounts effectively in order to generate maximum revenue - Maintained high standards of customer service by answering pricing, stock availability, and product questions accurately and in timely manner- Developed strong relationships with customer executives, buyers, negotiate contracts, and serveas primary point of escalation for account.

- Supervised 50 – 80 part time associates- Set obtainable business objectives through clear communication and visual demonstration to associates and managers, encouraging them to perform positively and grow with the fast paced company- Recruited, hired and trained over one hundred associates to fulfill staffing goals during peak business periods- Motivated.

- Initiated phone calls to over 100 company managers in order to promote SIO’s Ninth Annual International Conference- Answered company managers’ questions in a clear and thorough manner

- Assisted Engineering team with projects using various resources on HP website and proofread Microsoft Word documents - Imported troubleshooting data into MS Excel spreadsheets and organized into categories using pivot tables- Utilized Excel mathematical functions to collect and summarize data information for monthly office reports