Monica Larson Email & Phone Number

• Planning and operating custom luxury trips to Europe with high touch customer service using a consultative approach• Collaborating with international partners before travel and on the ground to give the clients a seamless experience• Working cross-functionally within the sales, training, operation, and product teams to ensure ease for the client and our partners• Mentoring and training new hires with my best practices for first 4 months at the company to become top performers in their class

• Crafted custom trips to Europe including day-by-day itineraries• Enhanced client relationship building skills • Performed at a high level exceeding monthly sales goals• Stayed up-to-date with travel industry and destination knowledge• Problem solved with regards to both clients and suppliers• Delivered a high customer satisfaction rate with a focus on client experience

Portland, Oregon Area

• Helped train the new travel consultants on the floor• Provided back up support to the team supervisor • Lead a team of travel consultants to be the top team of the company

Portland, Oregon Area

• Handled in-bound calls from travel agents and created custom itineraries for their clients• Created unique itineraries while promoting quality product• Developed excellent problem solving, complaint resolution, and negotiation skills• Established a strong sales aptitude and forming long standing relationships with clients• Furthered my knowledge of Europe, Asia, Central/South America• Provided web assistance with our bookings and solving on the go travel issues

Auckland, New Zealand

• Interacted with people from around the world• Welcomed guests on arrival and provide information regarding availability, room types and rates• Assigned rooms pertinent to guests’ needs and choice• Assisted guests with common services and answered any general questions • Provided information regarding hotel policies in response to queries both on the phone and in person• Maintained the hotel’s high standard of service and hospitality• Computed bills and collected payments• Created themed (e.g. local restaurants, museums) handouts based on activities and things to do in the area in order to assist guests

Corvallis, Oregon Area

• Utilized communication skills to meet the needs of students• Lead international club to be more prominent on campus • Advocated cross-cultural experiences • Enhanced public speaking skills through presenting overseas experiences to language classes, introductory courses, clubs, and prospective students • Assisted students in finding the program that best fit their needs• Motivated students to take advantage of study abroad opportunities • Hosted daily information meetings about international programs• Advised on and helped organize visas and passports

Master'S Degree, Language And Cultural Diversity

French Studies

Bachelor Of Arts - Ba, French Studies, Summa Cum Laude

Bachelor Of Science - Bs, Zoology/Animal Biology, Summa Cum Laude