Monica Larson Email & Phone Number

• Planning and operating custom luxury trips to Europe with high touch customer service using a consultative approach
• Collaborating with international partners before travel and on the ground to give the clients a seamless experience
• Working cross-functionally within the sales, training, operation, and product teams to ensure ease for the client and our partners
• Mentoring and training new hires with my best practices for first 4 months at the company to become top performers in their class

• Crafted custom trips to Europe including day-by-day itineraries
• Enhanced client relationship building skills
• Performed at a high level exceeding monthly sales goals
• Stayed up-to-date with travel industry and destination knowledge
• Problem solved with regards to both clients and suppliers
• Delivered a high customer satisfaction rate with a focus on client experience

Portland, Oregon Area

• Helped train the new travel consultants on the floor
• Provided back up support to the team supervisor
• Lead a team of travel consultants to be the top team of the company

Portland, Oregon Area

• Handled in-bound calls from travel agents and created custom itineraries for their clients
• Created unique itineraries while promoting quality product
• Developed excellent problem solving, complaint resolution, and negotiation skills
• Established a strong sales aptitude and forming long standing relationships with clients
• Furthered my knowledge of Europe, Asia, Central/South America
• Provided web assistance with our bookings and solving on the go travel issues

Auckland, New Zealand

• Interacted with people from around the world
• Welcomed guests on arrival and provide information regarding availability, room types and rates
• Assigned rooms pertinent to guests’ needs and choice
• Assisted guests with common services and answered any general questions
• Provided information regarding hotel policies in response to queries both on the phone and in person
• Maintained the hotel’s high standard of service and hospitality

Corvallis, Oregon Area

• Utilized communication skills to meet the needs of students
• Lead international club to be more prominent on campus
• Advocated cross-cultural experiences
• Enhanced public speaking skills through presenting overseas experiences to language classes, introductory courses, clubs, and prospective students
• Assisted students in finding the program that best fit their needs
• Motivated students to take advantage of study abroad opportunities

Master'S Degree, Language And Cultural Diversity

French Studies

Bachelor Of Arts - Ba, French Studies, Summa Cum Laude

Bachelor Of Science - Bs, Zoology/Animal Biology, Summa Cum Laude