• Initiated new client engagement set up process, review client engagement documents for completeness, and work with conflicts department to ensure client compliance.• Worked closely with Accounts Receivable team to ensure successful processing of payment receipt.• Assisted managing partners and directors monthly/bi-weekly with managing WIP and provided invoicing recommendations.• Identified trends and provided feedback regarding billing issues and noncollectable accounts.• Created billing summaries / analysis of all projects and communicated by way of monthly meetings with project leads and managing partners to drive continued flow of revenue.• Developed portfolios for each partner in order to communicate client preferred communication and invoice preferences in case of absence to minimize business interruptions.• Participated in the formative stages of management and human capital planning for billing coordinators.• Provided guidance and mentorship for junior-level staff members.• Assisted with new employee orientation to foster positive attitude toward organizational objectives.

• Planned and coordinated large scale and intimate, cross-functional meetings, hosted by CIO.• Assisted with management of $36M departmental budget by approving and auditing expense reports and assisted with an overall 14% savings on departmental costs.• Managed CIO's calendar, travel arrangements, and assisted VP-level executives as needed.• Assisted with the development and implementation of executive policies.• Proofread and edited executive documents and communications.• Managed office staff by recruiting, preparing orientations and training employees.• Planned and produced quarterly town hall meetings for a staff of approximately 300.• Updated employee job descriptions, performance reviews, and disciplinary actions.• Prepared reports on employment data, recruiting statistics and turnover rates.

• Acted as chief point of contact between federal agencies, including Department of State and Department of Veterans Affairs.• Researched and addressed various HR requests, including position placement, onboarding, and salary requirements.• Managed calendar, ensuring prioritization of interlocks with key senior personnel.• Designed and implemented communications materials to enforce HR policies and procedures.• Collaborated with other department resources to provide training and growth opportunities.• Leveraged technical expertise to promote human resources principles, theories and concepts.

• Acted as Executive Assistant to confidential client.• Coordinated interlocks between the Executive Office and key business, community outreach, and non-profits.• Coordinated large public and confidential events including dinner parties and last-minute meetings.• Managed domestic and international travel arrangements for C-Suite Executives.• Examined employee files to answer inquiries and provide information for personnel actions.• Maintained and updated employee records to support accuracy and compliance.• Advised leadership on organizing, preparing, and implementing recruiting and retention programs.

• Effectively managed an annual operating budget of $5M.• Designed and implemented financial strategies to maximize profits.• Maintained a high level of employee morale to minimize turnover and maximize customer satisfaction.• Implemented corporate culture through reinforcement of quality service and teamwork.• Directed daily branch operations, leading the team to exceed monthly sales goals.• Coached team to successfully provide solutions and advice to improve client financial well-being.• Enforced branch compliance with audit and regulatory procedures.• Oversaw the development and execution of marketing campaigns to increase branch visibility and brand recognition.• Reviewed employee job performance and contribution during performance appraisal.• Conducted investigations into employee complaints and recommended solutions and corrective actions per company policies.• Developed and recommended initiatives to positively impact the culture and working environment.• Maintained confidential employee files to document employee actions and to provide information for payroll and other uses.• Used Peoplesoft ATS to manage the recruitment and selection process as well as handle employee system transactional changes.• Developed and built pipelines for open positions through sourcing and recruiting both passive and active candidates.• Worked on special projects in areas such as pay equity, savings bond programs, day care, and employee awards.• Conducted exit as well as stay interviews to maintain overall employee engagement.