Monica Sharp Email & Phone Number

Naples, Florida, United States

Counselor - worked 100% remotely with clients in a variety of states across the US in a high-volume inbound call center environment.Primary point of contact to address benefit questions to educate and enroll members in core medical, dental, vision and voluntary benefits.Selected to participate in special projects to resolve more complex issues.Performed all other related and compatible duties as assigned.

Naples, Florida, United States

• Schedule meetings and manage calendar.• Take accurate and comprehensive notes at meetings.• Help with daily time management.• Run local errands as requested.• Plan travel, including flights, accommodations and ground transportation.• Coordinate events and speaking engagements.• Draft correspondence, such as emails and letters.• Compile reports.

Naples, Florida, United States

• I worked primarily with high revenue-generating T-Mobile business accounts and outside vendors related to the migration of Sprint customers to the T-Mobile network, synergizing their networks. Client was focused on migrating to the new T-Mobile network within 12-18 months. I was instrumental in overseeing the management of the customer migration. Coordinated people and processes to deliver projects on time, within budget and with the desired outcomes aligned to objectives and customer’s expectations. I provided consistent support and guidance, including, but not limited to monitoring and following up on customer orders, billing reconciliations and equipment tracking to ensure delivery of equipment to meet and comply customer demands. • Possess strong customer project management and customer service skills, meticulous customer account management as well as the understanding of the telecom industry and technologies. Ability to problem solve with the customer and produce creative solutions to migration issues and roadblocks. Experience including project management and skills in customer account management, rollout and understanding of telecom industry and technologies. Proficient with POWER BI and SALEFORCE. Proven exceptional customer service skills. Ability to cross-collaborate with other Project Management teams, sales partners, and stakeholders internal and external to T-Mobile.

Naples, Florida, United States

• I completed and executed orders for large corporate customers, such as Deloitte, UPS, BP, Kaiser Permanente, Texas Instruments, and Brigham Young University through the Corporate Liable Custom Solutions portal.• I worked with Enterprise Fleet Management, one of Sprint’s largest customers. My primary responsibility was the support and maintenance of the EFM Support mailbox. I effectively provided vital support to the customer and sales teams through account creation, device limit increase, enrollment form compliance, vendor set-ups, all of which required multiple steps to complete, with diligence and the ability to organize. • I assisted with providing oversight to the Enterprise order team. This included approximately 25 corporate customers, all of which had vastly different ordering instructions and requirements. In addition, I processed OOMA, OMNI, VMWARE, Tangoe Account, Google Roof and Ventus orders. I assisted in processing the OMNI solution billing of taxes, change orders, and renewals. OMNI Support required the use of several different tools/systems; the OOMA Portal, Productivity Marketplace, and CSM/Ensemble. This project also required extensive reporting and tracking of all tasks to meet required deadlines.

• I closely directed sales representatives by providing training, research, order processing, returns and exchanges. I assisted with correcting contracts and assuring implementation of orders accurately to increase return on investment. In addition, I was responsible for onboarding the Florida Field Sales and Business Inside Sales Organization, which included the onboarding process of sales executive new hires in Kentucky/Florida and provided training as needed (virtual) to new hires. • I played an integral role in working with Enterprise Fleet Management, one of Sprint’s largest customers. I ensured timely processing and conflict resolution through assembling cross-departmental support, along with involvement in companywide sponsored groups, sub teams, and community volunteer initiatives. I supported and maintained the Enterprise Fleet Management (EFM) Support mailbox, which required direct contact. I effectively provided essential support to the customer and sales teams through BAN creation, device limit increase, enrollment form compliance, vendor set-ups, all of which required multiple steps to complete, diligence, and the ability to organize information in a clear concise manner. In addition, I have assisted with account research and ongoing EFM special projects when needed. • Subject matter expert in the following data platforms: POWER BI and SALEFORCE.

Naples, Florida, United States

• I collaborated directly with the company director, the director's assistant, multiple sales managers, multiple indirect dealers and other sales assistants as needed. I provided support to multiple sales teams and/or individual sales reps as needed with order processing, billing research, sales commission resolution and varied tasks as needed. I compiled daily and month-end reporting/forecasts, as well as multiple varied reports. I maintained team demo stock accuracy and assisted with all aspects of facility operations in the Ft. Myers and Sarasota offices.

Minneapolis, Minnesota, United States

• I worked directly for the General Service Manager. I worked closely with the daily operations of service and sales to maintain productivity and customer satisfaction. Responsibilities included the coordination of all service technicians for installation and repairs, both in-house and in the field, along with direct customer support. In addition, I provided oversight to the scheduling of all service calls, the in-house repair department and technicians, inventory system, generated work orders/invoices, managed maintenance contracts and resolution of customer concerns. I initiated and supervised procedures that resulted in excellent evaluations received during quarterly quality assurance inspections. I played an integral part in providing a motivating and consistent ethical work environment among fellow employees, which allowed for continuous productivity and results in the workplace.