Monica Bell's Location
Seattle, Washington, United States, United States
Monica Bell's Contact Details
Monica Bell work email
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Monica Bell personal email
n/a
About Monica Bell
• 26 years of experience developing processes, creating standard process documentation and training• 26 years of experience leading teams in process development and improvement projects• 24 years of experience in data analysis, facilitating prioritization in business decisions and process improvement• 23 years of experience in driving global initiatives and process improvement projects with stakeholders • 10 years of experience in direct people management, up to 11 individuals
Monica Bell's Current Company Details
Monica Bell Work Experience Details
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Folk Art CrafterDirt Girl Folk ArtSeattle, Wa, Us
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Principal Program Manager - Leader Standard WorkAmazon Jun 2024 - PresentBellevue, Washington, United StatesI own the governance and maintenance of the NA Customer Fulfillment Leader Standard Work. I partner with Subject Matter Experts to develop high quality, easy to use standard work for leaders in the field positions of Process Assistant, Area Manager, Operations Manager, Sr. Operations Manager and General Manager. I leverage intense customer obsession, product management and knowledge management best practices to deliver with speed and accuracy.
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Principal Program Management - Ww Benchmarking Standards & TrainingAmazon Nov 2023 - Aug 2024Bellevue, Washington, United StatesI lead the governance and continuous improvement for standardizing core processes that are used by field leadership throughout WW Customer Fulfillment. I develop and inject training courses covering core standards and Benchmarking topics into existing training programs worldwide.
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Principal Program Manager Of Product, Ww Benchmarking & SolutionsAmazon May 2023 - Nov 2023Bellevue, Washington, United StatesI lead the Product Portfolio Management for the WW Benchmarking & Solutions team. I lead the customer advocacy for our portfolio with communications, training development and marketing.
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Sr. Manager Of Product Management, Ww Benchmarking & SolutionsAmazon Sep 2021 - May 2023Seattle, Washington, United StatesDeveloping new a system of platforms that will change the way Amazon benchmarks performance.
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Sr. Product Manager, Ww Benchmarking & Training ProductsAmazon Sep 2019 - Sep 2021Seattle, Washington, United States
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Sr. Program Manager, Ww Operations Benchmarking & AuditAmazon Oct 2014 - Sep 2019Seattle, Washington, United StatesThe primary mission is to benchmark processes, perform independent and objective assessments of business activities and related controls with the objective of improving operations (efficiency, customer experience, and free cash flow).
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Program Manager, Ww Seller SupportAmazon May 2012 - Oct 2014Seattle, Washington, United StatesInteraction Quality Program Manager for Seller Support Operations, which entails multiple project management, global team management and process change management design/tracking.• Designed end to end change management process for Standard Operating Procedures (SOP), which includes intake, output, look/feel of the content as well as analytic for transparency with business owners. • Front line manager (10) global employees, involving labor forecasting, development of productivity targets/metrics and team development. Established permanent headcount for the SOP change management activity which includes career progression path design with partnership from HR.
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Sr. Project Manager, Ww Accounts PayableAmazon Oct 2010 - May 2012Seattle, Washington, United StatesProject manager for Accounts Payable process improvement, global project coordination and deep analysis of liabilities and monthly liability targeting• Redesigned the proof of delivery process which had a 55% defect rate, within 3 months, reduced defect rate to 29%, eliminating 98% of processer errors• Drove an increase in productivity of 80%, for the proof of delivery process over a 6 month period• Implemented monthly coordination process for ensuring global teamwork for month end close, resulting in reduced rework and a 40% improvement to the overall time spent conducting close
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Team Manager, Ww Accounts Payable Consumer Electronics & Small PublishersAmazon.Com Aug 2008 - Oct 2010Seattle, Washington, United StatesFront line manager (11) employees, involving labor forecasting, development of productivity targets/metrics and team development• Drove a 10% improvement to aging liabilities month over month• Maintained a 20% increase in contact resolve rate month over month• Drove and maintained a 98%-100% quality on all contact management cases• Promoted 3 employees in 2009 and 2 employees in 2010• Hired 4 contract workers, converted 2 to full-time employees
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Team Leader, Ww Operations Inbound Support Coordinator (Iss)Amazon.Com Jun 2006 - Aug 2008Lexington, Kentucky AreaThe Global Inbound Support Coordinator's main goal is to maintain a close working relationship with the Supply Chain team and the Fulfillment Center Operations teams to ensure clear communication and advocate of the involvement of each Fulfillment Centers' Field Representative within the Inbound process path.• Redesigned Global Remedy Ticket workflow for the Inbound Support Category - enabling accurate tracking of total cycle time for inbound defects , involving complete retraining of 2800 users • Developed process documentation for the Inbound Support Field Liaison tasks, 20 SOPs were written from scratch, the ISS team and their managers were trained on the new process documents• Developed the Global CS Andon Cord process which eliminates repeated concessions to customers for FC & Vendor defects• Redesigned the Accounts Payable Bin Check process, reducing FC labor in this ticket category by 75%
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Data Analyst, Ww Operations Inventory Control & InboundAmazon.Com Jun 2002 - Jun 2006Lexington, Kentucky AreaJunior project manager for inventory health analysis, defect root cause analysis and development of proof of concept databases and accompanying tools for the purpose of analyzing inventory health, root causes and providing user feedback. This role was created after I proposed to my leaders a solid business case for the role. It is now a formal role that exists in all FCs. • Developed a Theft Map with Loss Prevention data which illustrated where in the FC theft was occurring, which resulted in targeted patrolling and 30% reduction in theft• Created an Associate Feedback Database, which worked in tandem with the inventory adjustment root cause analysis to provide detail into user caused defects impact inventory health, partnered with HR to get this database integrated with the Performance Improvement Process
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Field Representative, Inbound Support & Catalog (Iss)Amazon.Com Oct 2000 - Jun 2002Lexington, Kentucky AreaInbound Support Field Liaison between warehouse operations and headquarters operations• Global Receive Stamp for the Freight Check-in process, which resulted in an increased ability to account for shortages and prevent unnecessary payments to vendors for product not received. Nominated for a Door Desk Award• SOP Top Contributor while in the Inbound Support Field Liaison and Data Analyst roles, 70 SOPs written
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Warehouse Operations AssociateAmazon May 1998 - Oct 2000New Castle, Delaware, United StatesOrder assembly and shipping. Participated in the Nov 1998 "Gifts" project, the launch expanded Amazon's product offerings beyond Books, Music and DVDs.
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Folk Art CrafterDirt Girl Folk Art May 2011 - PresentFederal Way, Washington, United StatesDirt Girl Folk Art is small scale, one of a kind treasure provider. The mission is to provide all proceeds to homeless parents and children. Products are crafted one at a time, limited by season and sold at local Christmas Markets or through commission. Typical products include (but never limited to) holiday ornaments, beaded jewelry earrings, pins, necklaces, crochet hats, scarves and cowls, print making, quilting and painting. Additional food related items are also available, jam, jelly, caramel, hard candy, peanut butter creams.
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PainterEldreth Pottery Jun 1996 - Jun 1998A Commitment to American Craftsmanship & Design of early American and Pennsylvania pottery. Founded by Dave Eldreth, the pottery sadly closed in 2017 so that he could pursue new artistic expression. During the potterys' 41 year run, Dave made a commitment to continue a tradition of craftsmanship and design by producing the highest quality of pottery possible. He continually designed pieces and formulated color varieties unique to salt glazed pottery (stoneware pottery) and redware pottery. . Creative Decoration of Pottery utilizing traditional cobalt slip methods. Researched new patterns for application on pottery. Manufactured poured slip cast pottery
Monica Bell Skills
Process Improvement
Leadership
Cross Functional Team Leadership
Management
Training
Project Management
Operations Management
Analysis
Analytics
Forecasting
Metrics
Data Analysis
Change Management
Program Management
Inventory Management
Supply Chain
Logistics
Databases
Team Building
Warehousing
Agile Methodologies
Monica Bell Education Details
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Baltimore International Culinary CollegeCulinary Arts
Frequently Asked Questions about Monica Bell
What company does Monica Bell work for?
Monica Bell works for Dirt Girl Folk Art
What is Monica Bell's role at the current company?
Monica Bell's current role is Folk Art Crafter.
What is Monica Bell's email address?
Monica Bell's email address is mo****@****zon.com
What schools did Monica Bell attend?
Monica Bell attended Baltimore International Culinary College.
What are some of Monica Bell's interests?
Monica Bell has interest in Children, Mysql Database Design, Gardening And Culinary Arts, Traditional American Quilting, Folk Art, Html.
What skills is Monica Bell known for?
Monica Bell has skills like Process Improvement, Leadership, Cross Functional Team Leadership, Management, Training, Project Management, Operations Management, Analysis, Analytics, Forecasting, Metrics, Data Analysis.
Who are Monica Bell's colleagues?
Monica Bell's colleagues are Roxana Tatar, Jessica Sanders, Nicole Gomes, Rajiv Kumar, Pooja Mehlawat, Sreerag U, Huseyin Akgol.
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