Monika Allison Email & Phone Number

Garden City, Id, Us

• Create data visualizations/reports to analyze company growth, internal utilization and new areas of focus• Execute data requests from Supply and Product Ops teams to improve daily operations• Work closely with engineers to identify and resolve product issues• Partner with suppliers to provide exclusive inventory and discounts to our customers

• Manage team of associates, leads, managers, and full overseas fulfillment team (~40 employees)• Responsible for creating multiple dashboards to track operations • Lead Cost to Serve meetings with all stakeholders to identify and prioritize fixes for internal and customer facing issues• Research operational issues utilizing AWS Services• Maintain great relationships with our biggest ticketing partners

• Managed manual supplier payment adjustments for weekly remittances• Led investigations for denial of entry claims to recoup incurred costs, assess ticket invalidations and escalations with suppliers, and resolve issues with customers

San Francisco, California

• Provided support to suppliers for order fulfillment• Worked closely with Customer Support team to ensure the best in-app experience

Pleasanton, Ca

• Managed over 900 agent accounts as a member of the Client Services team• Served as subject matter expert and coordinate with internal departments to meet client goals and ensure complete account set up• Consultant for Tech Support, Client Onboarding, New Hire Training, and Marketing Strategy teams

• Resolved fan inquiries and conflicts on site

• Contacted and coordinated with local charities to host collection events at Division 1 college games• Managed Marketing table at basketball games and facilitated parking/game day set up for other D1 athletic events