Provide support for questions, issues and problem resolution on services such as benefits, payroll, compensation and HR policies & procedures. Perform transactional activities related to all services offered from the service center.Assist employees and HRBPs as the initial point of contact by answering emails by providing immediate resolution or careful redirection to escalated support resourcesAnswer routine employee, HRBP and former employee inquiries relating to HRCollaborate with other HR Coordinators to resolve employee issues in a thorough and timely mannerAchieve stated performance measures and adhere to established customer service standards. Perform special projects as assigned and managed by a manager

Arrange interview schedules and logistics between candidates, recruiters, managers, and interview teams including processing candidate expenses and ensuring compliance to travel guidelines.Assist recruiters with candidate tracking throughout the hiring process life cycle by maintaining candidate status within the Applicant Tracking System (ATS).Monitor and adjudicate Pre-Employment Screening, and send offer letter packets through DocuSign system for all finalist candidates.Communicate areas of improvement and success to interdepartmental leadership and team members.Ensured positive hiring experience for candidates and hiring teams on several extensive project assignments, such as the manufacturing build and employee hiring project.Participated in the hiring and onboarding process for Candidate Care contractors, including resume review, conducting interviews, creating training agendas and assisting in the learning process.

Responsible for balancing processes with creativity in a fast-paced environment creating a positive candidate and hiring manager experience through administrative excellence on operational activities to hire talentServes as the liaison between the talent acquisition stakeholders, hiring managers, Talent Acquisition Partners and candidates, answering their questions and relaying needs on many aspects of the hiring processCoordinates all interview activities for candidates and interviewers/Hiring Managers (in person, phone, and web), including travel arrangements

Responsible for all On-Boarding documents related to new or re-hired contingent workforceInitiate background and drug screeningsPrepared and processed I9's and E-VerifyCompleted reference checks prior to employee start datesAssisted with reviewing time sheets and expense reports to verify accuracyAssisted employees with payroll related questionsCorresponded with employees, team members, project leads, supervisors via telephone, email or in person in an effective mannerKept all internal tracking systems current and updated

Scheduled potential employees for onsite interviews and update hiring statusMaintained employee information by entering and updating employment and status change dataProvided administrative support as directed, and assisted payroll administrator for 100+ employees on a weekly basisFacilitated new employee orientation, trained and coached employees.Recorded and maintained employee progress in operational databaseConsistently met and/or exceeded production, productivity, quality, and customer-service standardsResolved operational problems by identifying work process improvementsPerformed academic evaluations for educational institutions

Supported property underwriters by collecting required financial and statistical informationReported relevant data and prepared accurate, updated policy documentationVerified and accepted eligibility, proper classification of assigned personal lines of insurance, and necessary cancellations using approved selections standards and materials. Accurately processed necessary policy updatesAdhered to compliance requirements related to insurance laws, regulations, and ongoing changes

Reviewed policy or claims information to analyze potential risksDetermined the validity of claim details by conducting research and reporting resultsAppropriately prepared documents for entry into record-keeping databaseAccurately and carefully recorded the entry of each prepared document and daily productivity resultsFollowed determined deadlines to ensure timely delivery of necessary records to fulfill inquiry requests of several departments