Monique Mclachlan Email & Phone Number

Australia

My position was recently made redundant due to the sale of the business and closure of the Fitness First studios.• Meeting Sales Budget, KPIs, Marketing/Business Development, Payroll• Management, Rostering, HOD Meetings, Presentations, Marketing• Customer complaints, Interviewing, managing and training staff, being both HYPOXI Manager and HYPOXI Consultant• Established and updated work schedules to account for changing staff levels and expected workloads

Macquarie Park, New South Wales, Australia

• Opening and closing studio, managing client bookings and data in booking system, perform all administrative duties associated with membership accounts and payment plans, conducting sales, contracts, actively support clients to achieve their desired results• Customising HYPOXI program and operating HYPOXI equipment for clients, providing high level of customer service, high volume of sales calls and performing all front desk tasks

Australia

• Increased sales by offering consultation on products and services and applying customer service and upselling techniques• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages• Created strategies to develop and expand sales of products to existing customers which resulted in significant increase in annual revenue• Home based business

Australia

• Retained excellent client satisfaction ratings through outstanding service delivery• Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements• Developed and delivered engaging sales presentations to convey product benefits• Home based business

Brisbane, Queensland, Australia

• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments• Arranged travel and accommodation for groups, couples, executives and special needs clients• Responded to clients' questions, issues and complaints and found appropriate solutions when needed

Advanced Myob And Xero Training Certification

MYOB AccountRight v2020 MYOB Essentials MYOB Essential Payroll MYOB Advanced Certificate XERO Payroll XERO Advanced Certificate XERO.

Statement Of Attainment In Medical Administration, Health Information/Medical Records Administration/Administrator

Certificate Iii In Business Administration, Business Administration And Management, General

Computer Intensive (trained in all Microsoft programs)

Associate Diploma Of Business Management, Tourism And Travel Services Management