Monique Lester-Bell Mba Email & Phone Number

Greater Atlanta Area

Spartanburg, South Carolina

• Spartanburg Regional Health System - Epic Willow Inpatient Pharmacy/ Beacon
• Instructional Designer: responsible for creating department-specific tip sheets to provide clarity and “try-it-out” scenarios to Physicians, Nurses, Pharmacists, and other end users.
• Created narration scripts for eLearning courses.
• Created content for instructor-led training.
• Edited Pharmacy content
• Reviewed eLearning courses during pilot testing.

Greater Denver Area

Denver Health System - Epic Willow Inpatient Pharmacy

• Subject Matter Expert (SME) responsible for education of Athena Electronic Health Record software to Physicians, Nurses and Staff at various Physician practices across the U.S.
• Responsible for at-the-elbow support to Physicians and clinical staff during implementation go-lives.
• Created/provided on the spot training documentation to end users using Microsoft Word and PowerPoint presentations
• Provided hands on training to staff.

• Instructional Designer: responsible for creating department-specific tip sheets to provide clarity and “try-it-out” scenarios to Physicians, Nurses, Pharmacists, and other end users.
• Designed and developed modules, programs, experiences, tools, and processes to support clinical training programs
• Worked with functional subject matter experts (SME), internal clients, and consultants to develop learning objectives and content for designated programs
• Partnered with appropriate stakeholders to develop and facilitate agreement on implementation strategies, appropriate fulfillment methods, and timelines
• Facilitated classroom and virtual instructor-led training sessions as needed, including end user testing and pilot workshops to evaluate content and flow effectiveness before implementation
• SME responsible for updates, deletions, additions, and review of curriculum for Epic Willow In-Patient Pharmacy System using Adobe and Microsoft Office: Word, PowerPoint.

• Liaison between 2 product lines for software implementation for various inpatient hospitals across the U.S.
• Designed and developed modules, programs, experiences, tools, and processes to support clinical training programs
• Worked with functional subject matter experts (SME), internal clients, and consultants to develop learning objectives and content for designated programs
• Partnered with appropriate stakeholders to develop and facilitate agreement on implementation strategies, appropriate fulfillment methods, and timelines
• Created content and presented at kick off events to solidify “buy-in” of new implementations and upgrades.
• Performed data audits in order to design an implementation plan that would meet departmental workflows and given deadlines for go-live.

• Provided Go-Live support for Eclipsys applications: Sunrise Clinical Management and eMAR for Faxton – St. Luke’s Healthcare – Utica, NY

 Knowledge Based Medication Administration (KBMA) Lead  Responsible for analyzing and troubleshooting Pharmacy Application in efforts to provide resolution to various customer requests (as described below) Experience configuring SCM and SMM formulary databases from scratch via virtual environment Responsible for maintenance of personal virtual.

 Certified Support Professional by SCP Responsible for analyzing and troubleshooting Pharmacy Application in efforts to provide resolution to various customer requests. Duties include: Analyzing via Med-SQL query Query of HL7 Interfaces Utilizing and contributing to Knowledge Base Tool Submitting critical issues to development for changes due to.

Executive Mba, Business Administration And Management, General

B.A., Sociology