Monique Lester-Bell Mba Email & Phone Number

Greater Atlanta Area

Spartanburg, South Carolina

Spartanburg Regional Health System - Epic Willow Inpatient Pharmacy/ Beacon• Instructional Designer: responsible for creating department-specific tip sheets to provide clarity and “try-it-out” scenarios to Physicians, Nurses, Pharmacists, and other end users.• Created narration scripts for eLearning courses.• Created content for instructor-led training.• Edited Pharmacy content• Reviewed eLearning courses during pilot testing.• SME responsible for updates, deletions, additions, and review of curriculum for Epic Willow In-Patient Pharmacy System using Adobe and Microsoft Office: Word, PowerPoint.• Designed and developed modules, programs, experiences, tools, and processes to support clinical training programs• Charge Management Training to Pharmacy Directors and Management – mitigating diversion and optimizing 340B reimbursement• Worked with functional subject matter experts (SME), internal clients, and consultants to develop learning objectives and content for designated programs• Partnered with appropriate stakeholders to develop and facilitate agreement on implementation strategies, appropriate fulfillment methods, and timelines• Facilitated classroom and virtual instructor-led training sessions as needed, including end user testing and pilot workshops to evaluate content and flow effectiveness before implementation• Responsible for updates, review and distribution of other Epic training materials i.e. Quick Start Guides, log in help, Exercise Booklets, etc.• Responsible for training super users as well as end userso Classroom settings ranging from 1-20 students including directors, managers, and staff.o Utilized Success Factors/Health Stream as a platform for eLearning courses. Assigned courses to students, recorded attendance and grades through Success Factors.

Greater Denver Area

Denver Health System - Epic Willow Inpatient Pharmacy

• Subject Matter Expert (SME) responsible for education of Athena Electronic Health Record software to Physicians, Nurses and Staff at various Physician practices across the U.S.• Responsible for at-the-elbow support to Physicians and clinical staff during implementation go-lives.• Created/provided on the spot training documentation to end users using Microsoft Word and PowerPoint presentations• Provided hands on training to staff.

• Instructional Designer: responsible for creating department-specific tip sheets to provide clarity and “try-it-out” scenarios to Physicians, Nurses, Pharmacists, and other end users.• Designed and developed modules, programs, experiences, tools, and processes to support clinical training programs• Worked with functional subject matter experts (SME), internal clients, and consultants to develop learning objectives and content for designated programs• Partnered with appropriate stakeholders to develop and facilitate agreement on implementation strategies, appropriate fulfillment methods, and timelines• Facilitated classroom and virtual instructor-led training sessions as needed, including end user testing and pilot workshops to evaluate content and flow effectiveness before implementation• SME responsible for updates, deletions, additions, and review of curriculum for Epic Willow In-Patient Pharmacy System using Adobe and Microsoft Office: Word, PowerPoint.• Responsible for updates, review and distribution of other Epic training materials i.e. Quick Start Guides, log in help, Exercise Booklets, etc.• Responsible for training super users as well as end users for 5 hospitals o Classroom settings ranging from 1-20 students including directors, managers, and staff.o Utilized Success Factors as a platform for eLearning courses. Assigned courses to students, recorded attendance and grades through Success Factors.o Delivered on-board training for new hires during and after Epic training.• Provided at-the-elbow go-live support for the WellStar Connect Project for all 5 hospitalso Updated documentation for new workflow processes as they were implemented with the new software.o Hosted resolution huddle calls to provide follow up and obtain feedback on the project as it pertained to updates, current issues, changes needed in workflow processes, successes, and future state.

• Liaison between 2 product lines for software implementation for various inpatient hospitals across the U.S.• Designed and developed modules, programs, experiences, tools, and processes to support clinical training programs• Worked with functional subject matter experts (SME), internal clients, and consultants to develop learning objectives and content for designated programs• Partnered with appropriate stakeholders to develop and facilitate agreement on implementation strategies, appropriate fulfillment methods, and timelines• Created content and presented at kick off events to solidify “buy-in” of new implementations and upgrades.• Performed data audits in order to design an implementation plan that would meet departmental workflows and given deadlines for go-live.• Assessed current and future state workflows to create workflow assessments and recommendations (Best Practices) to clients.• Implemented project tasks lists for clients to complete in preparation for go-live events.• Trained the trainers to effectively educate end users prior to go-live events.• Utilized Go-to-Meeting, WebEx, and conference calls to host training sessions and weekly meetings.• Managed implementations remotely with weekly meetings as well as on site visits to assess and assist clients throughout the implementation.• Provided application support (analysis and research) for issues and enhancements throughout the implementation• Delivered foundation documentation including step-by-step procedures, graphics, and reports to development when issues and enhancements needed to be addressed.

• Provided Go-Live support for Eclipsys applications: Sunrise Clinical Management and eMAR for Faxton – St. Luke’s Healthcare – Utica, NY

 Knowledge Based Medication Administration (KBMA) Lead  Responsible for analyzing and troubleshooting Pharmacy Application in efforts to provide resolution to various customer requests (as described below) Experience configuring SCM and SMM formulary databases from scratch via virtual environment Responsible for maintenance of personal virtual environment Responsible for assisting clients with maintenance of SCM and SMM environments  Responsible for providing quick fix solutions to client user issues Responsible for executing various test scenarios to validate proper use of SCM and SMM applications including but not limited to: Activations Upgrades User inquiry Enhancements  Defects Responsible for mentoring new hires based in India to be effective analysts through analyzing and troubleshooting the application from an end-user perspective Responsible for maintaining quality service while multitasking in a high- volume atmosphere Work indirectly with integrated products that include: AdminRx, ConnectRx, Horizon Expert Orders, AcuDose, Pyxis, Sunrise Clinicals

 Certified Support Professional by SCP Responsible for analyzing and troubleshooting Pharmacy Application in efforts to provide resolution to various customer requests. Duties include: Analyzing via Med-SQL query Query of HL7 Interfaces Utilizing and contributing to Knowledge Base Tool Submitting critical issues to development for changes due to defect or enhancement to the application Educating customer base on integrated applications to optimize workflow Responsible for mentoring new hires to be effective analysts through analyzing and troubleshooting the application from an end-user perspective Responsible for maintaining quality service while multitasking in a high- volume atmosphere Work indirectly with integrated products that include: AdminRx, ConnectRx, Horizon Expert Orders, AcuDose, Pyxis, Sunrise Clinicals

Executive Mba, Business Administration And Management, General

B.A., Sociology