Monisha Kumar Email & Phone Number

St. Petersburg, Florida, Us

Boutique consulting services company providing expertise in Operational Risk Management, Change Management, Internal Controls & Governance Process Reviews, Business Strategy and Transformation for financial services, healthcare and non-profit organizations.

Lawrence Township, Nj, Us

Developed Change Management strategy to implement a new global Clinical Trial Management System (CTMS) to merge Bristol Myers Squibb & Celgene organizations. Initiative recognized as life sciences industry’s largest CTMS initiative.Conducted interviews for stakeholder assessments and facilitated change impact workshops to identify high impact processes and roles. Leveraged insights to develop integrated and agile training and communication plans.Instituted and managed global Change Agent Network calls and Coach’s Corner calls (key influencers for implementation).Conducted readiness review and pre/post implementation assessments to track adoption metrics. Developed content and distributed communication with customized branding targeted to an audience of 5,000+ users.

Charlotte, Nc, Us

Recruited back to transform an audit issues management initiative supporting division (wealth management, private banking, and investments) with assets under management. Division entered a period of reorganization in November/December of 2017.Quickly evaluated business current state and redesigned strategy for division’s first formal governance functions. Initiated and chaired monthly governance reviews to ensure timely remediation and mitigate risks. Led Corrective Action Preventive Action (CAPA) process/root cause analysis across 350+ outstanding audit issues to identify cross-LOB emerging risk themes and mitigation strategies.Spearheaded reporting and analysis for FINRA-mandated review process around monthly (400+) broker-dealer complaints.Monitored Key Risk Indicator (KRI) metrics for Risk Control Self-Assessment (RCSA) and Quality Assurance (QA) reviews.

San Francisco, California, Us

Selected to provide PMO-level leadership for several strategic regulatory compliance initiatives. Directed 2 management reports as well as large-scale, virtual compliance teams representing 16 business lines and 40K+ employees: Business Banking, Commercial Real Estate, Financial Institutions, Middle Market Banking, Government & Institutional Banking, Principal Investments, Commercial Capital, Insurance, Securities, Business Solutions, and other strategic/governance entities as well as regional divisions worldwide.Jump-started delayed development and implementation of Wholesale Global Control Room to manage Material Non-Public Information risk. Synthesized competing interests across a complex network of businesses/regions into a unified strategy.Established and rolled out a standard governance process/framework for Ethics and Integrity risk management enterprise policies for Americas, EMEA, and APAC regions.Integral role in positioning risk/compliance as one of the key partners for business growth. Initiatives included Wholesale Transactional Conflicts Office, U.K. Take-over Panel Reporting, and Wholesale Tax Office Center of Excellence.Guided teams through challenges presented by company’s high-profile regulatory scrutiny and legal challenges across the commercial business.

Charlotte, Nc, Us

Promoted within the legacy Merrill Lynch wealth management product/operations division (top revenue producer within the Merrill Lynch business) to continue to drive integration and best practice through the organization.Created and led execution of a new advisor practice management strategy—Value-Based Advisor Model—with operational and revenue impact to thousands of advisors and pricing/experience impact to 1M+ clients worldwide.Crafted in-person/online best-in-class training programs to guide advisors through the nuances of new peer pricing tool. Partnered with product teams in designing a sustainable marketing and communications platform.

Charlotte, Nc, Us

In the midst of the national credit crisis and following BofA’s purchase of Merrill Lynch, recruited to develop and cascade an integration strategy across all private banking and wealth management functions. Led assessment-to-execution management of strategy to merge culturally diverse U.S. Trust and Merrill Lynch entities into a forward-looking business model, generating millions in savings. Conducted execution risk and RCSA reviews for integrated BoA-Merrill Lynch environment.Expanded role to achieve operational consistency/readiness across 5 call centers.

Charlotte, Nc, Us

New York, Ny, Us

Recognized as a strong performer with a diverse skill set. Opportunities included Credit Risk, Internal Audit, and Product Development. Performance awarded by promotion from Assistant Vice President to Vice President.

Newark, New Jersey, Us

• Managed and supervised the process for issuance of Mortgage Backed Securities. • Reviewed SEC filing documents and analyzed assets to be securitized. • Liaison between Accountants, Investment Banks, Attorneys and Rating Agencies.• Validated and documented the Economic Transfer Pricing System.

Gb

Planned, administered and supervised financial statement audits of Fortune 100 clients and large hospitals.