• Work closely with events manager to generate new business and maintain contact with present accounts.• Ensures excellence in guest satisfaction through effective training of front desk staff.• Report any an all incidents, celebrity sightings, and VIPs at the end of the shift through email summary.

• Following and enforcing Jean Georges steps of service to control the flow of work• Remain informed on daily activities in the hotel in order to "sell" the hotel to guests• Supervise side work and ensure completed lists of set ups of all stations before departure of service staff• Professionally handling incoming telephone calls and making reservations through Open Table

• Work with team of hostesses and managers to provide excellent customer service.• Train new front desk staff to be productive as well as how to provide high quality hospitality.• Respond to complaints, taking appropriate actions to turn dissatisfied guests into return guests. • Worked with event sponsors and internal/external teams in planning of event aspects.

• Coordinate and monitor event timelines to ensure deadlines are met.• Cooperate with marketing and public relations team to promote and publicize event.• Manage all event details such as décor, catering, musicians, location, invitee list, and promotional materials.• Conduct research, make site visits, and find resources to help team make decisions about event possibilities.

• Maintained daily tasks list, arranged meetings, and made appointments with individuals on a priority basis• Efficiently managed calls, emails and mail. • Maintained Accounts Payable and Receivable ledgers• Designed and completed Budget plans• Planned all personal travel and accommodations.