Montaser Hemdan Email & Phone Number

Dubai, United Arab Emirates

• Conducted data-driven analyses and generated reports highlighting key findings to identify areas for innovative solutions to enhance customer satisfaction such as: • Conducted a comprehensive global FF credit analysis and subsequent recommendations led to the implementation of policy changes on maximum spending limits. • Conducted an in-depth global analysis of credit holders to identify high-value customers and collaborated with marketing and sales teams to develop targeted… Show more • Conducted data-driven analyses and generated reports highlighting key findings to identify areas for innovative solutions to enhance customer satisfaction such as: • Conducted a comprehensive global FF credit analysis and subsequent recommendations led to the implementation of policy changes on maximum spending limits. • Conducted an in-depth global analysis of credit holders to identify high-value customers and collaborated with marketing and sales teams to develop targeted strategies. • Introduced an automated system for customer service reporting and oversaw the implementation which resulted in increased efficiency, output, and timely delivery of performance metrics. • Developed a reporting tool to gain insights into the regional affiliate program. Show less

Dubai, United Arab Emirates

Dubai

Dubai, United Arab Emirates

Dispatching surveys and reviewing customers feedback and comments and the NPS(Net promoter score) for the services provided by wadi.com.• Providing root cause analysis and solutions for the detractors reason to reducecustomers’ effort and increase customer satisfaction and company profit by increasingthe promoters’ customers.• Classifying responses and figure out what are the week points while processing of eachstep.• Providing proper action plans and monitoring the… Show more Dispatching surveys and reviewing customers feedback and comments and the NPS(Net promoter score) for the services provided by wadi.com.• Providing root cause analysis and solutions for the detractors reason to reducecustomers’ effort and increase customer satisfaction and company profit by increasingthe promoters’ customers.• Classifying responses and figure out what are the week points while processing of eachstep.• Providing proper action plans and monitoring the implementation of it.• Developing retention process for any unsatisfied customer and providing new ideasand offers for the high value customers. Show less

Dubai, United Arab Emirates

. Answering all inquiries both general and related to customer accounts.. Handling and resolving complaints and escalations.. Raising refund cases to the assigned team.. Working in the inbound calls and the outbound calls.. Dealing with fraud cases and reporting them to the responsible team for investigation.. Reporting all the survey and check with the customers about the issue and the problems that they have it in our website and update all the feedback with the… Show more . Answering all inquiries both general and related to customer accounts.. Handling and resolving complaints and escalations.. Raising refund cases to the assigned team.. Working in the inbound calls and the outbound calls.. Dealing with fraud cases and reporting them to the responsible team for investigation.. Reporting all the survey and check with the customers about the issue and the problems that they have it in our website and update all the feedback with the ideas and the advance for getting best solutions Show less

Alexandria Governorate, Egypt

Coordinate and Track Shipments (Maersk line)Manage Storage of Materials And Containers in Warehouse Analyze Supply Chain SystemsCreating shipping/delivery routes and schedulesDealing and contacting with the customers to release their shipmentsProviding quality responses to customer contacts in person , Telephone , E-mails.Giving Permissions to Gate In or Gate out Containers Creating Daily, weekly and monthly reports

Cairo Governorate, Egypt

Provides answers to clients by identifying problems, researching answers, guiding client through corrective steps. Interacting directly with potential, new and existing clientsResolves product or service problems by clarifying the customer's complaintdetermining the cause of the problemAccurately updating administrative records. Record details of customer contacts and actions takenProcessing customer registrationsproviding quality responses to customers contact in… Show more Provides answers to clients by identifying problems, researching answers, guiding client through corrective steps. Interacting directly with potential, new and existing clientsResolves product or service problems by clarifying the customer's complaintdetermining the cause of the problemAccurately updating administrative records. Record details of customer contacts and actions takenProcessing customer registrationsproviding quality responses to customers contact in person , telephone , e-mail, online chat and social media Making sure that customers are satisfied with the delivered service. Show less

Bachelor'S Degree, Quality Control Systems And Productions

Activities and Societies: ● Observing production lines and maintaining the levels of quality in all industrial fields. ● Reduce the rate.

Diploma, Technical Diploma, Computing And Information Systems

operating systems, Internet and multimedia, networks and protocols . ●Electrical engineering, Engineering drawing, Control systems.