Ruth Moore Email & Phone Number

Experienced IT operations professional with expertise in incident management and outage response, mostly in a DevOps environment. Keenly focused on driving exceptional service by assessing client needs to identify areas for improvement, develop solutions, and optimize results. Established decision-maker with strength in delivery, business analysis, and management; able to forge solid relationships with partners.Key Achievements• Maintained an excellent client relationship which resulted in multiple no-bid multiyear contract renewals and contract expansions worth up to $8M in annual revenue.• At the start of the Covid-19 pandemic, transitioned a 50+ member team from fully in-office to a fully remote work environment in less than a week without a drop in SLA attainment or overall service quality.• Played a leading role in proposing, designing, and implementing a staffing model that transformed a US-based team into a global team distributed across three geographies in a follow-the-sun model.• Oversaw the integration of multiple processes, tools, documentation sets, and training curriculum when three operations centers merged.

Listed skills include Technical Writing, Software Documentation, Content Management, Project Management, and 47 others.

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  University Of Louisville

  Ba