Stephanie Moore Email & Phone Number

Partners with the Committee Subject Mater Experts (SME) and internal stakeholders to drive thought leadership and address existing and emerging challenges in Third Party Risk Management. Manages the planning, scheduling, agenda development, implementation of committee meetings, and monitors the progress and deadlines of committee deliverables. By working with other committee managers and staff, ensuring there is cross-collaboration, and the work is moving the organization towards the same goals and strategic mission. Driving continuous improvement. Develops and fosters trusted relationships with members, prospective members, and other industry professionals.

Overland Park, Kansas, United States

Works under pressure and prioritize tasks and deadlines accordingly Coordinate with various Departments (i.e. Accounting, Finance, I/T, Customer Service, Supply Chain, etc.) to help resolve and clarify systematic issue Assist in establishing goals, objectives and timelines for the collections team, and report measurement to management on a regular basis Under the direction of the A/R Manager, supervise team of associates to include staffing, training, coaching, performance management and problem resolution Assist the AR Manager with quarterly reviews, one-on-ones and mentoring and developing the billings staff Creates a work environment that promotes teamwork, recognition, mutual respect and employee satisfaction Supervise, coach, and provide day to day work direction to employees to maximize productivity and teamwork

Overland Park, Kansas, United States

Process complex account corrections/adjustments Work closely with billing staff to ensure that invoices are accurate and comply with corporate/contract guidelines Provide support to other accounting staff. 01/2019 – 01/2021Manage assigned portfolio, working closely with service teams in coordinating the proper course of action Assist in special projects as assigned by credit or collection management Assist in employee training and mentorship; perform quality assurance checks on team members. Served as a resource to others in the resolution of complex problem and issues. Assist Financial Maintenance Team members in timely completion of department's tasks in peak periods Calculate billing unties and reimbursement amounts

Overland Park, Kansas, United States

Develop and implement process and procedures to improve operational efficiency, customer satisfaction, and goal attainment. Identify, document, schedule and perform administrative tasks to ensure the optimal performance of the service. Tolerance for repetitive work in a fast-paced, high production work environment. Participate in activities designed to improve customer satisfaction and business performance. Successfully use support tools to provide customer resolutions and information. Work with management and staff throughout the organization to continuously improve processes, procedures, and develop best practices. Establish and maintain customer relationships, communicates with customers and co-workers to provide information.

Overland Park, Kansas

Maintains detailed and organized notes on all customer accounts for audit ability and tracking. Vigilant response, action, and resolution to demand letters issued by the Defense Finical Accounting Services. Monitored credits for unclaimed property compliance and actively work with team members to resolve in accordance with company policies. Responsible for management including collections and dispute resolution activities within an assigned portfolio.

Kansas City

Server Trainer and floor leader, responsible for personal accounting during shifts while assuring maximum guest satisfaction. Consistently maintaining a clean and friendly restaurant atmosphere, while building customer retention and superior customer satisfaction and utilizing teamwork to make the restaurant run efficiently.

6Th & Minnesota

Performed a customer based role with interactions in person and over the phone as a teller and personal banker. Processed most teller transactions including but not limited to: check cashing, deposits, savings bonds, credit card payments and loan payments. In addition, meet established monthly referral and sales goals by identifying the needs and opportunities for cross selling and strengthening client relationship with the bank through advisory role.Highlights:— Actively engaged in internal branch inventory and cash audits including teller, main cash vault, cashier checks, money orders, visa gift cards and counter checks.— Cash handling experience up to $450,000 including teller drawer of $50,000, inter-teller transaction, cash preparation and shipments both foreign and domestic. In addition to main branch cash vault and teller drawer balancing. — Maintained, opened and closed consumer demand, time and savings deposit accounts as well as small commercial.— Managed safety deposit box access, payments, initial set up and closure.— Processed consumer loan documents for auto and home equity lines of credit, while maintaining all required legal documents and certifications needed. — Provided and maintained security and privacy of all customer information up to industry standards.

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to General Manager, Manager and Operations Supervisor. Occasionally coordinated travel arrangements around greater Kansas City for guests, maintained folios and ensured the delivery of premium service to patrons. Quickly became a trusted assistant known for "can-do" attitude, flexibility and high-quality work. Highlights:Communicated effectively with multiple departments to prepare and welcome new and returning guests.Oversaw and documented guest complaints and ensured proper measures were carried out in order to resolve issues and complaints in a timely effective manner.Entrusted to manage office in the supervisor's absence. Provided timely, courteous and knowledgeable response to information requests; screened and transferred calls.Maintained and updated, accounts receivable, cashiers journal and disputed calls folios. Collected folios' with negative or nearly negative balances and ensured payment authorization.

Bgs, Economics

Activities and Societies: Sigma Kappa

Bachelor, Bgs: Economics Minor: Business

Activities and Societies: Ride for Burned Children (2007 & 2008) A non-profit organization; established to raise money for the University.

Bachelor Of Arts - Ba, Economics