Who is Alvaro M.? Overview
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Quick answer
Alvaro M. is listed as Associate Engineer Apprentice at Thrive, based in Miami, Florida, United States. AeroLeads shows a matched LinkedIn profile for Alvaro M..
Alvaro M. previously worked as Area Manager at Amazon and Customer Service Representative at At&T. Alvaro M. holds Cybersecurity from Data Science For All By Correlation One.
Company email context
Email format at Thrive
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Thrive
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Profile bio
About Alvaro M.
Over the course of my personal and professional journey, I have systematically developed a comprehensive grasp of collaborative teamwork and assumed leadership responsibilities. My stints at PC Touch and AT&T involved interacting with customers both in person and remotely, teaching me the essential qualities of patience and compassion crucial for fostering business expansion. Building on these foundations, my tenure at Amazon afforded me valuable leadership exposure, which I aim to apply in the realm of IT/Cybersecurity.
Current workplace
Alvaro M.'s current company
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5 roles
Alvaro M. work experience
A career timeline built from the work history available for this profile.
Associate Engineer Apprentice
- Resolve 90% of client inquiries, issues, and service requests within 24 hours of receipt
- Log and track all client issues in the ticketing system ServiceNow, ensuring 100% accuracy and completeness
- Exceed service level agreements by prioritizing tasks effectively, achieving a minimum of 95% compliance
- Elevate complex technical problems accurately to higher-level support or specialized teams via Microsoft Teams within minutes of identification
- Complete user account creation, modification, and password resets within 15 minutes of request submission
Area Manager
- Lead a team of 8 to 16 associates (Amnesty Floor Monitors), achieving a minimum of 98% uptime for Amazon's robotics field
- Orchestrated daily inspections of the four floors of the AR field, resulting in a 15% increase in operational efficiency
- Trained and coached new staff in stowing inventory processes, ensuring a 100% proficiency rate within the first two weeks of employment
- Investigate damaged and returned inventory issues using Excel, resulting in 10% decrease in reporting errors
Jun 2017 - Aug 2023
Customer Service Representative
- Provided outstanding customer service to clientele, resulting in high customer satisfaction
- Communicated effectively with a minimum of 5 customers simultaneously through the chat-based system, maintaining an average response time ofunder 2 minutes per customer
- Demonstrated proficiency in technical and product knowledge across the suite of AT&T services, receiving a performance rating of 4.5 out of 5 from customers during interactions
Feb 2013 - Nov 2016
It Manager
Pc Touch Llc
- Oversaw all aspects of store operations, including staffing and customer assistance at computer stations, ensuring a 99% uptime rate and achievinga customer satisfaction rating of 4.8 out of 5
- Conducted simultaneous Virus and Malware removal on a minimum of 10 systems per session, with an average completion time of under 2 hoursper system
- Executed software and hardware upgrades and installations for clients, completing tasks within agreed-upon timeframes with a 95% adherence rate to project
Jan 2009 - Dec 2012
Team & coworkers
Colleagues at Thrive
Other employees you can reach at thrivenextgen.com. View company contacts →
MP
Megan Pantaleon
Colleague at Thrive
Metro Manila, National Capital Region, Philippines, Philippines
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RV
Russell Voigt, Cissp
Colleague at Thrive
Washington DC-Baltimore Area, United States
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SC
Stephen Coombs
Colleague at Thrive
St Albans, England, United Kingdom, United Kingdom
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KB
Keith Briand
Colleague at Thrive
Toms River, New Jersey, United States, United States
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MR
Matthew Roberts
Colleague at Thrive
Manchester, New Hampshire, United States, United States
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ED
Erik D'Antoni
Colleague at Thrive
Greater Boston, United States
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RC
Ryan Clark
Colleague at Thrive
Marmora, New Jersey, United States, United States
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MM
Miguel Muñoz
Colleague at Thrive
New York, New York, United States, United States
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DG
Danielle Gagnon
Colleague at Thrive
Toronto, Ontario, Canada, Canada
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NG
Nelia Gibson-Tremblay
Colleague at Thrive
Portsmouth, New Hampshire, United States, United States
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Megan Pantaleon
Colleague at Thrive
Metro Manila, National Capital Region, Philippines, Philippines
View →
RV
Russell Voigt, Cissp
Colleague at Thrive
Washington DC-Baltimore Area, United States
View →
SC
Stephen Coombs
Colleague at Thrive
St Albans, England, United Kingdom, United Kingdom
View →
KB
Keith Briand
Colleague at Thrive
Toms River, New Jersey, United States, United States
View →
MR
Matthew Roberts
Colleague at Thrive
Manchester, New Hampshire, United States, United States
View →
ED
Erik D'Antoni
Colleague at Thrive
Greater Boston, United States
View →
RC
Ryan Clark
Colleague at Thrive
Marmora, New Jersey, United States, United States
View →
MM
Miguel Muñoz
Colleague at Thrive
New York, New York, United States, United States
View →
DG
Danielle Gagnon
Colleague at Thrive
Toronto, Ontario, Canada, Canada
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NG
Nelia Gibson-Tremblay
Colleague at Thrive
Portsmouth, New Hampshire, United States, United States
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2 education records
Alvaro M. education
Cybersecurity
Network And Communications Management
FAQ
Frequently asked questions about Alvaro M.
Quick answers generated from the profile data available on this page.
What company does Alvaro M. work for?
Alvaro M. works for Thrive.
What is Alvaro M.'s role at Thrive?
Alvaro M. is listed as Associate Engineer Apprentice at Thrive.
Where is Alvaro M. based?
Alvaro M. is based in Miami, Florida, United States while working with Thrive.
What companies has Alvaro M. worked for?
Alvaro M. has worked for Thrive, Amazon, At&T, and Pc Touch Llc.
Who are Alvaro M.'s colleagues at Thrive?
Alvaro M.'s colleagues at Thrive include Megan Pantaleon, Russell Voigt, Cissp, Stephen Coombs, Keith Briand, and Matthew Roberts.
How can I contact Alvaro M.?
You can use AeroLeads to view verified contact signals for Alvaro M. at Thrive, including work email, phone, and LinkedIn data when available.
What schools did Alvaro M. attend?
Alvaro M. holds Cybersecurity from Data Science For All By Correlation One.
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