Proven executive with 19+ years of global leadership in Strategy, Operations, and Customer Success. Passionate about developing talent, scaling organizations, driving operational efficiency, and leading technology innovation to deliver measurable revenue growth and customer loyalty. Skilled in leading and aligning cross-functional teams, tracking KPIs, and strategic planning to optimize performance and achieve business transformation. - Architected a model that fueled success for a $10B+ global business, achieving a 35% improvement in cost-to-serve.- Optimized high-severity Support model, orchestrating alignment across product, engineering, success, and support, reducing resolution time and boosting customer satisfication.- Disrupted legacy engagement models, leading global teams in implementing large Salesforce CRM practices across multiple Fortune 500 companies (35K+ users, 50+ countries) with CXO engagement and sponsorship.- Innovated sales execution strategies that delivered a 31% annual revenue growth, exceeding planned targets by 123%.- Led success teams managing $3B+ portfolios across diverse industries including Communication, Media, Technology, Professional Services, Healthcare Life Sciences, and Financial Services.