Morgan Morgan Email & Phone Number

- Responsible for supporting the delivery of Talent and/or Learning solutions and frameworks, using advanced capabilities in this space to support the development of appropriate strategies and methodologies, measuring performance, driving solutions and projects, understanding and responding to business needs and applying best practices and past experiences.- Drives the development of talent and learning strategies and methodologies that support functional and business strategies, developing, measuring and reporting on key performance indicators and metrics.- Leads the delivery of talent development solutions, projects and programs by assessing business value, conducting needs analysis and providing input to work plan creation, creating project documentation and ensuring accurate demand management and financial management.- Establishes technology infrastructure and a framework for competency programs and assessment, if applicable, providing coaching, mentoring and refresher materials to instructors and learning advisors/managers.- Develops productive relationships across the organization to define and resolve workplace performance challenges and gaps, facilitating discovery and design, and translating needs into actionable learning solutions. - Contributes to a continuous improvement culture, tracking and incorporating advances in learning theory, design/delivery methods and industry best practices, and providing informal mentoring/coaching with more junior members of the team.

- Collaborate with stakeholders & 25+ key vendors to produce over 35 remote, hybrid, & in-person annual events that led to an increase in employee engagement and performance across multiple diverse customer groups - Partner with Category & Brand Management to bridge vendor engagement with sales strategy.- Manage vendor budget to successfully execute product knowledge initiatives.- Create & deliver dynamic onboarding experience to over 400 associates in sales & service roles through a variety of delivery methods.- Build & maintain a vast amount of learning resources, utilizing several software platforms, to support associate needs and ongoing development.

- Design and develop comprehensive learning solutions, incorporating multiple deliverables (online, video, simulations, Instructor-led, Virtual, etc.), to meet business and performance objectives- Conduct employee training using a variety of instructional techniques and delivery methods, including classroom-based and virtual learning to create an engaging learner experience- Ensure owned program administration needs are met, including communications, scheduling, management, coordination, participant tracking, reporting, etc.- Identify gaps between learning objectives and outcomes. Provide recommendations for and makes changes to curriculum to increase training effectiveness and success- Leverage feedback mechanisms to ensure accurate and effective content- Keep informed of new training methods and techniques- Adapt teaching methods to accommodate individuals who may respond better to alternative approaches- Develop systems to monitor and ensure employees are performing their responsibilities according to the training- Support ad hoc sales training/enablement special projects as needed- Proactively work with global business stakeholders to identify current and future needs and create and deliver training programs to meet those needs- Collaborate with sales leaders and sales enablement to create robust coaching programs that align with executive priorities- Apply project management standards that keeps project team informed by communicating status and results

-Responsible for handling inbound call/chat volume, with expectations of taking between 40-50 inbound customer calls/chats per 8 hr. work day- Responsible for maintaining excellent customer service standards through call quality, problem solving, ownership over any customer issue, and going above & beyond to address all needs.Maintained customer records by logging and retaining correct and precise information in Salesforce.com- Highly detail oriented and have superior interpersonal skills.- During workflow identify website, process, product page, post call related inefficiencies or bugs and report using Zendesk/JIRA.- Work with a team of 15-20 other sales people.- Success measured through call quality, and profit dollars reconciled monthly- Demonstrated strong verbal communication skills with the ability to engage guests

Greater Atlanta Area

- Executed event coordination for sizable events and gatherings.- Oversaw the administrative logistics of event planning, booking, and promotion.- Conferred with clientele to ascertain objectives and requisites for events.- Synchronized schedules and timelines to ensure seamless event execution.

Greater Atlanta Area

1. Provide logistical event support for a variety of projects2. Assist with vendor logistics including venue, catering, audio visual, décor, and more3. Assist with creating event materials including PowerPoint, signage, auction forms and other collateral as needed4. Coordinate auction preparation, execution and closing using auction software5. Provide project assistance including timeline tracking, internet research, report compilation, mailings and other document creation6. Attend client meetings and conference calls as necessary7. Act as onsite support to ensure seamless implementation of event specifications

- Supervised the event registration process by collating and monitoring attendee information.- Assessed current plans, processes, and events planning services to pinpoint areas of enhancement.- Administered the logistical facets of events planning, event booking, and event promotions.- Negotiated favorable contracts with venues, vendors, and suppliers to secure optimal rates and services.

Greater Atlanta Area

N3, headquartered in Atlanta, designs and executes large-scale, outsourced sales and marketing campaigns leveraging digital marketing, tele-based sales and custom analytics. An industry leader in the technology industry, we deliver results for domestic and global campaigns with our proprietary methodologies and performance-based approach.Responsibilities:• Ability to successfully communicate with contacts via the phone on a daily basis.• Having good interpersonal skills and a positive attitude toward client and coworkers.• Ability to identify and qualify the key aspects of a potential lead, including need, budget, timeframe and decision-maker.• Having a general knowledge of the IT industry, with the capacity to learn about individual systems and products quickly, and accurately, for marketing purposes.• Meeting regular quotas of calls and qualified leads.• Communicating information about calls accurately and effectively to the management and clients.• Daily time management and the ability to work independently or under supervision.• Manage client relationships.

United is the largest beverage alcohol wholesaler in both Georgia and Alabama. With two members of the fourth generation of the Hertz family involved in leadership roles, United is one of the 2-3% of family businesses that are able to successfully transition beyond the third generation. The Hertz family remains focused on growth, leveraging its most distinct market advantages in order to maintain its upward momentum. Its talented and innovative team of sales representatives and brand builders has the unique ability to recognize synergies between all three categories of alcohol, making it possible for United to grow its product portfolio and business successfully in Georgia and beyond.