Morgan Burkhardt Email & Phone Number

Wilmington, North Carolina, United States

Greater Indianapolis

• Relationship manager for multiple professional organizations with a combined 5,000+ active members.
• Facilitate strategic planning sessions based on analyzed historical data, organizational goals and industry trends.
• Prepare quarterly dashboards.
• Plan, support, and execute multi-day conferences professional conferences on behalf of managed organizations.
• Complete ad hoc client and member requests and reports.

Indianapolis, Indiana, United States

• Worked with internal and external talent management organizations to build technical resource pipelines for 15 state government agencies based on unique government requirements.
• Onboarded new talent into proprietary software system to ensure accurate and timely project assignments.
• Worked with technical teams to identify product bugs and suggest product improvements.
• Participated in monthly sprint reviews.
• Researched and resolved client requests (~400 monthly).
• Drove data integrity through process improvement and streamlining key processes.

• Analyzed key market data, sourced from Salesforce, to determine and recommend advertising solutions for existing and new clients.
• Managed a pipeline of potential customers (~500) through proactive research and outreach.
• Built relationships with decision-makers to facilitate customer satisfaction and maximize service value.

Hope Mills, NC

• Managed and evaluated 15 frontline employees, performed weekly 1:1s, quarterly reviews, and disciplinary conversations.
• Balanced a budget of ~$12MM by managing orders, sales, and damaged product.
• Managed relationships with 200+ stores to maximize market share and meet specific customer requirements.
• Regularly coached employees to identify areas of improvement, eliminate waste, and build relationships.
• Completed a rigorous 10-month manager training program including managing and running a sales route, maintaining and ordering inventory, and completing all sales training activities.

Huntersville, NC

-Resource management (hiring, firing, scheduling, training) -Concessions inventory management (item selection, ordering) -Member satisfaction and dispute resolution -Generated record sales for two summers in a row

Huntersville, NC

-Fostered positive member interaction through excellent customer service -Up/cross selling

Master'S Degree, Management Information Systems, General, 3.78

Bachelor’S Degree, Marketing