Morgan (Murphy) Mallon Email & Phone Number

Chicago, Illinois, US

Chicago, Illinois, US

Chicago, Illinois, US

Chicago, Illinois, US

• Lead Go To Market Enablement for Sale and Customer Success, partnering with Marketing, Market Strategy and other cross-functional teams to drive revenue and reduce churn.
• Developed training on expansion opportunity of Premium Add Ons, resulting in a 2% increase in attach rate YoY
• Established rotational Team Lead program, acting as inaugural Team Lead for Q4 2020 and Q1 2021
• Developed content and emceed first-ever remote Sales Kick Off
• 2021 DEI Leadership Team member

Chicago, Illinois, US

• Led Product-focused Enablement for 300+ Sales and Customer Success Reps worldwide.
• Instituted first organization-wide product certification
• Partner closely with Product, Product Marketing, Solutions Engineering, Marketing Strategy and other cross-functional teams
• Certified Level 2 Train the Trainer (expert in Discovery-Based Learning & Adult Learning Styles; Learning Experience (LX) Design Process; Training Delivery; Evaluation of Learning & Training)
• Assumed additional leadership roles, including a committee member for the Women in Sales affiliation group and Women in Sales Mentorship program

Chicago, Illinois, US

• As a Customer Success Manager, Onboarding, I promoted tool adoption and information retention of the platform for Sprout's newest customer base via one to one training sessions and live webinars. Topic areas of.
• Onboarded over 130 new Sprout customers, closing Q2 138% to goal
• Collaborated cross-departmentally to procure and share weekly Success Newsletter
• Curated and instituted two new hire trainings surrounding customer care scenarios and organization via Trello
• Served as peer mentor to two Customer Success Managers focused on acclimating them to the role and professional development
• Hosted monthly webinars on the Sprout platform and strategy for worldwide customer base

Zürich, CH

• EF Ultimate Break is a division of EF Education First, the world leader in international travel & education, focused on delivering travel experiences to Millennials via e-commerce and B2C sales. My role was to manage.
• Spearheaded go-to-market strategy for all tour production, increasing tours to new markets by 12%
• Project managed cross-functional teams accelerating project completion rate by 450% MoM
• Trained sales team on value propositions and customer expectations, resulting in increased motivation and confidence to sell new tours
• Pioneered web audit of over 100 pages & organized project plan for updates
• Proven experience managing personnel

Zürich, CH

• EF College Break was a division of EF Education First, which was rebranded to EF Ultimate Break to capture more of the young professional market. In my role as Marketing Project Manager, I drove efficiency for our.
• Systemized processes, including implementation of Basecamp, resulting in completion of all assignments on time and on budget
• Negotiated partnership with Youtube influencers resulting in 64.5K video views and $35,000 in revenue
• Contributing writer to EF College Break blog

Zürich, CH

• Balanced a dual role, while maintaining top sales position resulting in over $2M in revenue annually
• Owned partnership with iHeartRadio & executed on-site activation for NYC z100 Jingle Ball 2014
• Created sales materials highlighting upsell opportunities, resulting in 15% uptake in trip excursions
• Effectively communicated, both verbally and written, with customers and all-level associates in a friendly and service oriented manner

• Red Frog Events is the producer of Firefly Music Festival, Warrior Dash & other world-class events. During my time as an Event Coordinator, I produced five races and directed marketing efforts in the areas of social.
• Negotiated national & global vendor and entertainment contracts upwards of $200,000
• Garnered participation of 12 local businesses in the Great Urban Race Boston, earning the award for most innovative event
• Arranged and staffed promotional booth at the Chicago Shamrock Shuffle Expo for 15,000 runners

Dallas, Texas, US

• Lead intern responsible for branding and lead generation
• Increased sales by 45% during tenure
• Trained other interns on sales tactics and coordinated staffing schedule

Was responsible for designing and implementing a rush plan for our chapter and overseeing our pledge education process. Saw a 188% increase in membership under my leadership. I exercised skills in: event planning, logistical analysis, marketing and team work.

Master Of Arts - Ma, Clinical Mental Health Counseling

Bachelor Of Science, Marketing