Tommy Mcshane Email & Phone Number

Ireland

Dublin, County Dublin, Ireland

Responsible for leading the Customer Success function for Sprout's International business. NDR and MRR are the key metrics covered along with being responsible for all of the International Renewals.

County Dublin, Ireland

Having setup and established our European office, I had overall responsibility for the successful operation of our International business; sales/account management, solution design, staffing, finance, operations.

Digital Exchange, Dublin

Brought valuable corporate experience and insights to help a smaller company move forward. Was involved in all aspects of the business - Strategy development, Sales & Marketing, Operations, Process, Quality Assurance, Social Media, Staffing, Finance, Fund Raising.

Dublin, Ireland

Responsibilities Owns design and global implementation of VERITAS'​ Maintenance product covering key areas such as Pricing, terms and conditions, Policies, Customer / Partner engagement, Marketing and communications plans to drive industry leading Renewal and Retention rates.• Responsible for lifecycle and retention programs for VERITAS'​ Enterprise customer base• Create and leverage actionable insights from customers to develop and/or change programs/business initiatives that will increase customer lifetime value – then measure and evaluate their effectiveness.• Responsible for driving strong interlock with senior stakeholders in Product Development, Product Marketing Sales and IT to drive product and IT roadmap and ensure continued focus on offerings that will enhance customer loyalty and increase retention.• Serving as key contributor to the design, delivery and communication of Customer Care and Support offerings, making VERITAS' value visible• Partner across VERITAS to proactively analyze and assess our engagement with customers, leveraging insights gained to drive continuous improvement

Dublin, Ireland

Responsible for 3 areas:-Managing Symantec's URL filtering businessResponsible for Symantec's URL filtering technology worldwide that powers Norton Family, Symantec.cloud, Norton Connect Safe, Symantec Web Gateway as well as many OEM partners. This includes all primary functions: Product Management, Development, Quality Assurance, Technical Support, Customer Service, and URL Database Content. This team and service was originally based in the US and I was tasked with relocating the service to Dublin.Process ExcellenceResponsible for driving Process Excellence across the organization (300+). This is done by identifying and resolving high impacting issues and applying DMAIC and Lean Six Sigma principles.Infrastructure and SecurityResponsible for providing and managing the group's hardware and supporting infrastructure including the Quality Assurance and Development labs. Responsible for ensuring the department's security posture.

Dublin, Ireland

- Responsible for managing a multifunctional group providing a range of engineering services across the EMEA organization. This included automation tools development, engineering customization of products to serve EMEA local markets, Language research including heavy use of Machine Translation- Expanded the use of Machine Translation to the support organization in the use of 'on-the-fly' KB translation- Established the Symantec process for acquiring FSTEK certification for sale of certain products in Russia- Introduced 'Crowdsourcing' to Symantec for certain product lines- Developed Symantec's first use of 'in-product-social' features in the .cloud SAAS product- Led a major cultural change initiative within the department I managed. This resulted in having one of the highest employee Net Promoter Scores in the company 2 years running

Dublin, Ireland

- Responsible for driving the QA process across multiple regions- Achieved significant savings every year for 5 years- Rolled out DMAIC and Lean Six Sigma programs

Tokyo, Japan

- Relocated to Tokyo and successfully established new teams in Tokyo, China, Taiwan, Korea- Localization of products was typically taking 6 months or more and this was then routinely reduced to same day for key products and revenue grew significantly as a result

Dublin

- Played key role in the set up of Oracle's Worldwide Translation Group

Dublin

- Played pivotal role in the setup of the localization group in Dublin- Delivered simultaneous shipment of the Norton product line for EMEA