Morgan M.

Morgan M. Email and Phone Number

Growth Product Manager @ Care.com @ Care.com
austin, texas, united states
Morgan M.'s Location
Austin, Texas, United States, United States
About Morgan M.

Solution and collaboration-centered leader obsessed with the customer experience and devoted to improving the teams and processes that make it shine. My varied experience has taught me there's magic in the minutiae. I'm committed to magnifying the value of those everyday details by scaling their impact on business goals and client needs. Complications fascinate me and I'm driven by the insight and possibilities unlocked when I solve a problem.I’m at my best when I’m coaching an associate to exceed client expectations, anticipating customer and business needs by creating a new procedure, digging into the details to streamline communications, and unraveling knotty situations before tying the resolution into a bow.

Morgan M.'s Current Company Details
Care.com

Care.Com

View
Growth Product Manager @ Care.com
austin, texas, united states
Website:
care.com
Employees:
9661
Morgan M. Work Experience Details
  • Care.Com
    Product Manager
    Care.Com Mar 2024 - Present
  • Care.Com
    Associate Product Manager
    Care.Com May 2022 - Mar 2024
  • Care.Com Homepay
    Senior Client Consultant
    Care.Com Homepay Mar 2019 - Apr 2022
    Austin, Tx
    Team lead for HomePay’s Stevie Award-winning CSM department.Managed & mentored Associate Consultants, achieving SLAs in a lively and dynamic climate.Departmental trainer, conducting a 4 week intensive and hands-on course for all new hires. Satisfaction specialist and resource, resolving member escalations with mutually beneficial solutions.
  • Care.Com Homepay
    Client Business Consultant
    Care.Com Homepay Mar 2017 - Mar 2019
    Exceeded weekly client consultation targets while providing proactive, customized guidance.Increased systems efficiency via applied client communication skills & strategy-forward SOPs.Collaborated cross-organization with Product and Business Development teams for optimal function of HomePay’s proprietary CRM software & seamless client life-cycle.
  • Michi Ramen
    Corporate Manager
    Michi Ramen Sep 2015 - Mar 2016
    Austin, Texas Area
    Developed and implemented companywide policies and procedures.Ensured compliance with state agencies and federal regulations.Completed semi-monthly payroll process for 100+ employees.Created document tracking and accountability systems across multiple platforms.
  • Michi Ramen
    Front Of House Manager
    Michi Ramen Jul 2014 - Oct 2015
    Austin, Texas
    Managed a service department of thirty employees, including three service managers.Performed restaurant-wide scheduling, recruiting, and hiring responsibilities.Conducted all performance reviews, skill-building coaching sessions, and disciplinary actions.Developed location-specific training programs and materials.Operated company-wide social media accounts, increasing response and reach.
  • Michi Ramen
    Service Manager
    Michi Ramen Feb 2013 - Jun 2014
    6519 N. Lamar Blvd.
    Managed a crew of ten staff members while ensuring smooth service and guest satisfaction.
  • Excel Academy
    Esl Teacher
    Excel Academy Mar 2009 - Apr 2012
    Kani City, Gifu Prefecture, Japan
    Provided targeted English instruction to children and adults at kindergartens, junior high schools, community centers, corporations, colleges and our offices. Organized and ran an annual weekend English camp for the Central Japan Aviation College.Created curriculum and activities for Excel Academy.
  • Louisiana State University
    Women'S Center Office Administrator
    Louisiana State University Aug 2007 - May 2008
    Baton Rouge, Louisiana Area
    Served reception and office management duties including answering phones, scheduling meetings, data entry, and maintaining the event calendar.Assisted in the planning of Center events, notably a month long series of programming in honor of Women's History Month.

Morgan M. Education Details

Frequently Asked Questions about Morgan M.

What company does Morgan M. work for?

Morgan M. works for Care.com

What is Morgan M.'s role at the current company?

Morgan M.'s current role is Growth Product Manager @ Care.com.

What schools did Morgan M. attend?

Morgan M. attended Louisiana State University.

Who are Morgan M.'s colleagues?

Morgan M.'s colleagues are Akasha Ford, Mackenzie Mardon, Kaylin Antonoff, Jensen Flowers, Kylie Lobsinger, Rebecca Mcmillin, Laura Davis.

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