Morgan M. Email and Phone Number
Solution and collaboration-centered leader obsessed with the customer experience and devoted to improving the teams and processes that make it shine. My varied experience has taught me there's magic in the minutiae. I'm committed to magnifying the value of those everyday details by scaling their impact on business goals and client needs. Complications fascinate me and I'm driven by the insight and possibilities unlocked when I solve a problem.I’m at my best when I’m coaching an associate to exceed client expectations, anticipating customer and business needs by creating a new procedure, digging into the details to streamline communications, and unraveling knotty situations before tying the resolution into a bow.
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Product ManagerCare.Com Mar 2024 - Present -
Associate Product ManagerCare.Com May 2022 - Mar 2024 -
Senior Client ConsultantCare.Com Homepay Mar 2019 - Apr 2022Austin, TxTeam lead for HomePay’s Stevie Award-winning CSM department.Managed & mentored Associate Consultants, achieving SLAs in a lively and dynamic climate.Departmental trainer, conducting a 4 week intensive and hands-on course for all new hires. Satisfaction specialist and resource, resolving member escalations with mutually beneficial solutions. -
Client Business ConsultantCare.Com Homepay Mar 2017 - Mar 2019Exceeded weekly client consultation targets while providing proactive, customized guidance.Increased systems efficiency via applied client communication skills & strategy-forward SOPs.Collaborated cross-organization with Product and Business Development teams for optimal function of HomePay’s proprietary CRM software & seamless client life-cycle. -
Corporate ManagerMichi Ramen Sep 2015 - Mar 2016Austin, Texas AreaDeveloped and implemented companywide policies and procedures.Ensured compliance with state agencies and federal regulations.Completed semi-monthly payroll process for 100+ employees.Created document tracking and accountability systems across multiple platforms. -
Front Of House ManagerMichi Ramen Jul 2014 - Oct 2015Austin, TexasManaged a service department of thirty employees, including three service managers.Performed restaurant-wide scheduling, recruiting, and hiring responsibilities.Conducted all performance reviews, skill-building coaching sessions, and disciplinary actions.Developed location-specific training programs and materials.Operated company-wide social media accounts, increasing response and reach. -
Service ManagerMichi Ramen Feb 2013 - Jun 20146519 N. Lamar Blvd.Managed a crew of ten staff members while ensuring smooth service and guest satisfaction. -
Esl TeacherExcel Academy Mar 2009 - Apr 2012Kani City, Gifu Prefecture, JapanProvided targeted English instruction to children and adults at kindergartens, junior high schools, community centers, corporations, colleges and our offices. Organized and ran an annual weekend English camp for the Central Japan Aviation College.Created curriculum and activities for Excel Academy.
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Women'S Center Office AdministratorLouisiana State University Aug 2007 - May 2008Baton Rouge, Louisiana AreaServed reception and office management duties including answering phones, scheduling meetings, data entry, and maintaining the event calendar.Assisted in the planning of Center events, notably a month long series of programming in honor of Women's History Month.
Morgan M. Education Details
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Women'S And Gender Studies, Minors - Sociology, Theater
Frequently Asked Questions about Morgan M.
What company does Morgan M. work for?
Morgan M. works for Care.com
What is Morgan M.'s role at the current company?
Morgan M.'s current role is Growth Product Manager @ Care.com.
What schools did Morgan M. attend?
Morgan M. attended Louisiana State University.
Who are Morgan M.'s colleagues?
Morgan M.'s colleagues are Akasha Ford, Mackenzie Mardon, Kaylin Antonoff, Jensen Flowers, Kylie Lobsinger, Rebecca Mcmillin, Laura Davis.
Not the Morgan M. you were looking for?
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Jessika Morgan Rodriguez M.Ed. HRD
Director Of People Operations | Hr Strategy, Employee RelationsVirginia Beach, Va3alorica.com, live.com, alorica.com -
1usaid.gov
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3wiggamgeer.com, gmail.com, gsu.edu
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