• Interact with over 9,000 system users to resolve Problems/Questions/Requests (PQR) according to the defined weekly Help Desk schedule• Interact with clients and team members to meet needs related to NC E-Procurement applications• Execute system test scripts monthly according to the defined schedule• Demonstrate working knowledge of Ariba Buyer, associated financial system interfaces, and Vendor Registration system

Handled checks and cash and delivered to local banks and companiesTranscribed lengthy documents Used Excel and Microsoft Word to create spreadsheets calculating math formulas and tables to track data in storage Performed basic administrative tasks for paralegals and lawyers (Filed documents; sorted, addressed and posted U.S. mail; copied, scanned and faxed information as needed)