Moriah John Email & Phone Number

Wakefield, Massachusetts, United States

Wakefield, Massachusetts, United States

- Provided exceptional technical consulting to customers using Veracross' SaaS platform, with an average customer satisfaction rating of 9.89 out of 10 across 134 reviews and 511 customer calls.- Managed multiple priorities simultaneously by contributing to our knowledge base and serving as an escalation path for our tier one technical support team..

Wakefield, Massachusetts, United States

- Maintained an NPS of over 85% while managing a portfolio of $1,000,000 in customer accounts- Established bi-weekly client check-ins and used Veracross expertise to provide technical support, best practice and process consulting, while also designing training plans to support ongoing customer success- Drove customer projects and initiatives and increased.

Massachusetts, United States

Our Wilson House captures the North Shore’s unique character with watercolor fine art prints of charming landmarks and tranquil landscapes. Our offerings include wedding invitation design and printing, custom watercolor paintings, personal and corporate art licensing, and design services.- Provided exceptional customer service and support to customers.

North Andover, Massachusetts, United States

-Oversee the Holistic Cross Training and Success Coaching Program for 100 staff members from student-facing offices and 1,090 first-year students- Coordinate the Holistic Success Coaching onboarding process including weekly training on foundational level coaching skills, badged via Acclaim on LinkedIn- Implement new processes for tracking coaching via our.

North Andover, MA

- Directed the Activate Program for neurodiverse students (with autism, Asperger’s, or related diagnoses) and grew the program from 8 to 60 students in 3 years-- Developed data-driven program policies with annual repeatability and scaling at the focus-- Met weekly with neurodiverse students to increase personal goal creation and completion-- Hired.

North Andover, MA

- Met with students on self-advocacy, self-awareness and resiliency- Determined Academic Accommodation Plans through reviewing their online requests and documentation, and having an interactive intake meeting with the student- Determined Medical Housing Accommodations, maintained timely correspondence during the request process, managed data for hundreds.

North Andover, Massachusetts, United States

- Met with diverse students with disabilities registered with Accessibility Services- Implemented new processes and technology for the Testing Center via our Accommodate software, helping our office go digital, and designing an online test booking system for faculty and students- First point of contact for our 400 registered students, and conducted.

- Planned and executed small group meetings weekly, mentored 4 students, met weekly with advisor and other 3 leaders, and helped plan seminars

- Shared responsibilities with the Resident Director by assisting the apartments in conflict resolution and training on community living standards - Created and implemented an apartment-wide living contract for proactive communication - Coordinated staff development trainings; led social, educational, and community-specific events; and upheld.

South Hamilton, Massachusetts, United States

- Main point of contact for customers regarding their accounts, balances, and billing information- Sorted, Entered, and reviewed 15-20 thousand receipts per month for around 400 customers- Tracked all payments collected by delivery drivers, and prepared cash and check deposits- Printed, sorted, and mailed statements each month to customers with outstanding.

- Oversaw the community living experience of between 20 and 50 residents, facilitated with developmental maturation, and met with residents regarding living independently, decision-making, and communicating with others- Participated in position expectations, including: staff meetings, RA leadership training, conflict resolution, programming for.

- Attended interview training sessions, scheduled and conducted interviews with alumni, met weekly with supervisor, and managed data that was presented to alumni the subsequent fall

- Student host at college events, dinners, and receptions for guests of the college, spoke on personal experience, contacted donors via mail, email, and phone-a-thons

- Executed and organized activities for a diverse class while assessing group cohesion and met weekly with my supervisor to organize and plan the week’s class

Hosted a weekly radio show on Gordon’s radio show, Scot Radio. Moderated discussion and interviewed guests on areas of their expertise.

Master'S Degree, Higher Education/Higher Education Administration

Bachelor'S Degree, Psychology