Muhammad Osama Email & Phone Number

Pakistan

Pakistan

As Regional Head of the Client Services division, I oversee all functions and projects related to servicing existing and prospective clients, including supervision, mentoring and training of all reporting personnel. Spearheading the commercial strategy to expand clientele and secure contracts globally by fostering C-level relationships.Client Services:Servicing client portfolio of over $25 million annually including prominent Fortune 500 companiesLeading a team of 5 Senior… Show more As Regional Head of the Client Services division, I oversee all functions and projects related to servicing existing and prospective clients, including supervision, mentoring and training of all reporting personnel. Spearheading the commercial strategy to expand clientele and secure contracts globally by fostering C-level relationships.Client Services:Servicing client portfolio of over $25 million annually including prominent Fortune 500 companiesLeading a team of 5 Senior Account Managers and over 11 Associates to ensure client satisfaction by delivering value to their business and functioning as reference for prospective clientsDeveloping and orchestrating processes for day-to-day account operations to ensure corporate strategy and management directives are adhered to for all business units servicedStreamlining account plans to stimulate and track project management activities for deploying Afiniti’s proprietary behavioral routing solution across all regionsAdministering recruitment, training, compensation and performance management - including hiring 100-125 employees for Client Services and other support functions during the company’s initial expansion phaseBusiness Development:Proactively engaged in client development and built a pipeline of over $8 million in 24 months, while closing contracts worth $4 million of previously untapped opportunities in Asia and Middle EastLeveraged consultative business relationships to identify new revenue generating opportunities within the existing accounts, accounting for an increase of 20% of existing businessEffectively coordinating the value proposition through proposals and presentations to prospective clientsClients:Telecom: T-Mobile, Sprint, Verizon, Vodafone, AT&T, O2, PTCL, Veon Cable: DirecTV, SKY, Virgin Media Insurance: AIG, Liberty Mutual, MetLife, AXA Direct, RIASHospitality: Caesars, Marriott, Hilton, Hyatt - Finance: American Express, Barclays, Bank of America, Santander, CreditOne Show less

Pakistan

Developed strategic partnerships with both internal and external business units; identified business needs, established priorities and allocated resources to maximize client expectations and satisfactionServed as an escalation point for all issues impacting both clients and the software to mitigate riskEvaluated and improved key performance metrics for operations including client satisfaction and productivityPresented periodic business reviews with clients with respect to revenue… Show more Developed strategic partnerships with both internal and external business units; identified business needs, established priorities and allocated resources to maximize client expectations and satisfactionServed as an escalation point for all issues impacting both clients and the software to mitigate riskEvaluated and improved key performance metrics for operations including client satisfaction and productivityPresented periodic business reviews with clients with respect to revenue drivers; identifying key areas of improvement and strategizing for changes in external environmentCollaborated with Analytics team to generate reporting and analysis of performance trends while developing a story that supports the data Show less

Pakistan

Executed marketing research data collection projects (CATI & Online Studies) – from initial stages of IT development to project completionSpearheaded projects for Fortune 500 companies (AUDI, BMW, EBay, etc.) in various countries and in their respective languages (US, Canada, Germany, France, Philippines, New Zealand, Indonesia, etc.)Formulated project plans, work breakdown structure, business requirement documents, functional and technical specifications, test and deployment plans, and… Show more Executed marketing research data collection projects (CATI & Online Studies) – from initial stages of IT development to project completionSpearheaded projects for Fortune 500 companies (AUDI, BMW, EBay, etc.) in various countries and in their respective languages (US, Canada, Germany, France, Philippines, New Zealand, Indonesia, etc.)Formulated project plans, work breakdown structure, business requirement documents, functional and technical specifications, test and deployment plans, and schedulesBuilt project teams and managed resource needs based on project requirements; tracked project deadlines, time, tasks, completions, milestones, and allocation of internal and external resourcesDirected cross functional departments, including IT, quality assurance, operational workforce, external agencies and outside vendors to ensure project management timelines are metRan regular project status meetings, tracked and prioritized tasks for teams; confirming all projects status metrics and performance indicators are accurate and communicated effectively Show less

Pakistan

Analyzed and forecasted potential revenue generating avenues in Energy and the Oil and Gas sectors Assisted with the production of client meeting materials and Request for Proposals responses as requiredSourced various global manufacturers/suppliers for several government and semi government projects Managed and cultivated relationships with both the foreign principals and local clients

Pakistan

Discovered a potential demand of about 15 million liters of motor fuel annually in the cityDeveloped performance assessment tools identifying key drivers in Shell’s future retail strategy Evaluated over 300 company and competitor retail sites and developed metrics assessing their performancePresented recommendations to senior management on how to improve overall retail sales in the region

Pakistan

Managed focus groups to understand and improve national brand positioning of Lipton TeaMaintained relationship with retail partners to recognize existing consumer behavior towards the brand Performed market research to understand consumer behavior towards Lipton and its competitors

Bachelor Of Business Administration (B.B.A.), Management, Marketing And Hr

Visiting Student, Finance And Consumer Behavior

General Certificate Of Education - O & A' Levels