Mostafa Elbaz Email & Phone Number

Cairo, Egypt

Egypt

Senior Key Account Manager at ALKASEBA KSA:- Responsible of the whole marketplace account management team and their portfolios of Wholesalers.- Leading, training a team of account managers to achieve individual and team goals.- Develop and implement strategies to retain merchants and enable them to achieve their sales targets.- Create monthly plans, KPIs.

Merchant Account Manager at ALKASEBA:- Driving the growth and success by effectively managing relationships with sellers and providing them with the necessary support to achieve their sales targets- Develop and implement strategies to retain sellers and enable them to achieve their sales targets.- Analyze and interpret sales reports to identify areas for.

Egypt

• Built and strengthened relationships across functional leadership areas to keep revenue development and operational plans, interconnected and effective.
• Defined strategic goals and worked with teams, departments, technology and processes to align systems to targets.
• Collaborated with MKT, Finance, It departments on operational support tasks to reach desired output.
• Applied excellent problem-solving, process development and strategic implementation skills to lead and support all areas of operations
• Supervised studio operations including shooting and production of teachers' classes.
• Established and maintained productive working relationships with staff to resolve operational difficulties.

Egypt

• Responsible for the delivering customized consultancy for 8 local chapters
• Coaching and mentoring multiple teams on key strategies to sustain operation growth
• Selecting, educating and coaching expansions directors.
• Developed team communications and information for meetings.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Developed sales and marketing strategies to facilitate business expansion.

Egypt

• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Resolved concerns with products or services to help with retention and drive sales.
• Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.

Egypt

Education record

Data Analysis Using Excel & Power BI Course

Bachelor Of Commerce - Bcom, Business/Commerce, General

Certificate In Data Analysis