Mostafa Farouk Email & Phone Number

Cairo, EG

One Kattameya

I’m a German-speaking Customer Service Agent for the Zalando account at Teleperformance, an outsourced call center. In my role, I support Zalando customers by answering questions and resolving issues to ensure a smooth, positive experience. I interact with customers through phone, email, and chat, always aiming to meet high standards of customer.

Neu-Kairo, Kairo, Ägypten

I evaluate the credit worthiness of the loan applicants by processing their applications and documents.I interview the applicants to determine their financial eligibility and feasibility of granting loans.I determine the applicable ratios and metrics, such as debt-to-income ratio, loan-to-value ratio, and credit score, and set up debt payment plans.I.

New Cairo, Cairo, Egypt cai15

• ►SCOPE◄Provided telephone and chat support for 1,000,000+ customer accounts ► ACHIEVEMENTS ◄
• Becoming the top performer in February, March, and April with a score of 90/90, the first in Q1 with a score of 88/90, and the first in Q2 with a score of 90/90.
• Achieving a 95% PRR (positive response rate) rate per week
• Achieved an average call time of 7 minutes, meeting the corporate target of 8 minutes.
• Scoring 92% adherence every week, exceeding the corporate target of 90%.

Cairo, Egypt