Talecha Solomon Email & Phone Number

Atlanta, GA, US

Atlanta, Georgia, United States

Build strong working relationships with clients, working to respond to requests and troubleshoot issues quickly and effectivelyDevelop written and visual client-centric communications content, and implement strategic communications campaigns to encourage client engagement, retention, and revenue growthBuild and leverage key learnings to continually improve.

Atlanta Metropolitan Area

Professionally handle high volume incoming customer inquiries via phone and email regarding products and servicesProvide appropriate and correct information to incoming customer order status and product knowledge requestsDiagnose and resolve product or service problems by qualifying the customer's complaint; determining the cause of the problem; selecting.

United States

Atlanta, Georgia

• Receive and resolve customer calls, emails, chat and support tickets via online tracking system.
• Perform account changes, registration, and parking session management within our helpdesk portals.
• Provided empathetic and positive support, with accuracy and speed.
• Thoroughly document support tickets with customer correspondence and work to show issue history.
• Investigate any potential issue by analyzing customer transactions and feedback.
• Leading a promotions team to build morale and Tier 1 and Tier 2 call centers.

Greater Atlanta Area

• Individual Contributor; Heavy telephone and computer usage
• Provided Training and assistance to all new hires to ensure metrics are met
• Meets call center performance metrics, to include schedule adherence/utilization expectations and ACD goals
• Client management, system administration, consulting, product development and project implementation
• Encompass large scope to support a variety of clients; Advanced functional knowledge of most product lines
• Contributions involve both task and project-related activities

Norcross

• Responsible for answering and resolving advanced product technical-support questions received from customers in a call center environment.
• Responsible for ensuring call resolution in a timely manner, meeting average handle time requirements for the program; while maintaining the highest standards of quality, and ensuring complete customer satisfaction.
• Provided suggestions and options to the customer based on their needs. This involves up selling features/products to help the customer as much as possible.
• Eager to assist customers and find solutions that works best for each situation and be that helpful voice on the other end of the line.

• Monitoring and maintaining osTicketing System
• Distribution and maintenance of Badge Access
• Updating the New Hire and Termination Processes
• Responsible for maintaining the inventory of Laptops and Mobile phones
• AP Invoice Reconciliation

• Maintain Home Wire program customer files and billing requests
• Support customer claims and process checks
• Oversee outside vendor regarding mass mailing to customers
• Provide internal & external customer support
• Process payments, billing inquiries, reconnect service, automatic payment, energy and emergency service plans.
• Generate Biweekly report for Home Wire sales and monthly Home Wire cancellations spreadsheet