Matt Pahl Email & Phone Number

Houston, TX, US

Houston, Texas, United States

• In this role, I was promoted to Site Leader for Collins Aerospace overseeing 180+ employees across the business, including international trip support and software solutions. Key accomplishments:
• I created a customer service model consisting of four pillars of excellence for the tactical team to meet and exceed customer expectations, which improved root cause analysis when escapes occurred and provided measures.
• My efforts above improved customer satisfaction and Net Promoter Scores (NPS), resulting in increased customer loyalty.
• I developed a new vendor management program addressing service and cost issues, which allowed for in-depth structured analysis of vendor costs to pinpoint critical negotiations, resulting in potential savings of over.

• In this role, I was promoted to business leader the international trip support business. Key accomplishments:
• I created a customer service model consisting of four pillars of excellence for the tactical team to meet and exceed customer expectations, which improved root cause analysis when escapes occurred and provided measures.
• My efforts above improved customer satisfaction and Net Promoter Scores (NPS), resulting in increased customer loyalty.
• I developed a new vendor management program addressing service and cost issues, which allowed for in-depth structured analysis of vendor costs to pinpoint critical negotiations, resulting in potential savings of over.

• In this role, I led the operational strategy in business development, P&L management, and technical sales for the organization. I managed six direct reports and 120 team members supporting flight operation services..
• I expanded business execution in customer service and vendor management, pricing, compliance, regulatory acumen, pursuit order capture, and business negotiations, resulting in an annual sales increase of $5M.
• I improved vendor selection based on enhanced RFQ/RFP processes driving higher quality vendors.
• I developed working solutions with vendors to meet compliance requirements and maintained strong commitments to customer support.

• In this role, I was the liaison and shift leader for the global operations center and customer business aviation missions worldwide. Key accomplishments:
• I engaged in strategic planning initiatives, reducing disruptions to flight operations.
• I created enhanced operational procedures which increased operational efficiency.
• I improved the tactical, real-time customer support of international missions through improved situational awareness and prioritization of tasking.